Explorer.exe Keeps crashing

Question

I work in an organization and a large number of pcs have the same problem where explorer.exe keeps crashing causing the pc to hang is this general windows update problem or what could be the cause I've tried SFC and DISM and I even formatted one of the pcs with fresh windows image and the problem happened again.

i'll include the log of app crash bellow

Log Name: Application Source: Application Hang Date: 7/31/2024 10:48:49 AM Event ID: 1002 Task Category: (101) Level: Error Keywords: Classic User: N/A Computer: secretary Description: The program explorer.exe version 10.0.19041.4648 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. Process ID: 23a8 Start Time: 01dae30bd16d8286 Termination Time: 0 Application Path: C:\Windows\explorer.exe Report Id: aa5e6287-45b0-4687-934e-14d26093a8f3 Faulting package full name: Faulting package-relative application ID: Hang type: Unknown Event Xml: http://schemas.microsoft.com/win/2004/08/events/event"> 1002 0 2 101 0 0x80000000000000 127431 Application secretary explorer.exe 10.0.19041.4648 23a8 01dae30bd16d8286 0 C:\Windows\explorer.exe aa5e6287-45b0-4687-934e-14d26093a8f3 Unknown 55006E006B006E006F0077006E0000000000

Update : Turning off (News And Interests) Through Policy Solved the problem

Answer 1

Glad to help, hopefully one of the System Administrator experts on that forum will be able to find the problem for you.

Answer 2

Thanks I've posted there as well

The problem is I can't seem to figure out what's conflicting with explorer.exe we didn't have this problem before

Answer 3

Hi, I am Dave, I will help you with this.

If this is occurring on many PC's within your organization, most likely some common software that is installed on those PC's is causing a conflict with Explorer, I apologize, Community is just a consumer forum, due to the scope of your question can you please post this question to our sister forum on Microsoft Q&A (The System Administrators and IT Pro Forum).

Over there you will have access to a host of System Administrators and IT Pro experts and will get a knowledgeable and quick answer to this question.

https://docs.microsoft.com/en-us/answers/index....