Bluetooth audio issues

Question

Hi! I got my new laptop hp pavilion 14' inch about 2 months ago and i started experiencing some bluetooth audio problems. First i connected to my earbuds and the audio was very grainy and i hear buzzing sound, fugured because it was low on battery BUT i charged it full and connected on my phone didnt experience any buzz. I tried connecting my laptop to the speaker 1. it either connects and disconnects within a few seconds or 2. doesn't connect at all. Is there anything i can do about this im quite worried because i did pay a lot of money for this laptop

Answer 1

Hi Joanna0947. My name is Lester, and I am an Independent Advisor. I'd be more than happy to assist you. I'm so sorry that you are experiencing this issue. Don't worry, I'll do everything I can to help you.

What changes did you make to your computer before the issue started?

Please try the following methods:

1. Run the Bluetooth Troubleshooter:

Click the Start Menu then Select Settings

Select Update and Security then Troubleshoot

Choose Other troubleshooters

Select Bluetooth and click Run this troubleshooter

2. Reinstall the Bluetooth Driver:

Right-click on the Start Menu and select 'Device Manager.'

Click on 'View' and choose 'Show hidden devices.'

Expand 'Bluetooth.'

Right-click on your Bluetooth driver and select 'Uninstall.'

Check 'Delete the driver software for this device.'

Select 'Uninstall' and confirm the uninstallation.

Restart your PC and check

3. Disable power-saving mode:

In Device Manager

Expand Bluetooth

Right-click your device and choose Properties.

In the Power Management tab

Uncheck "Allow the computer to turn off this device to save power.

I hope this helps. If you need further assistance, please let me know. Thank you.