BSOD - New Computer EventID 41 BugCheckCode 30

Question

Just built a new computer three weeks ago. Drivers are updated, BIOS is updated. I played Blade&Soul for over the week and everything was fine. Then, I started playing Hogwarts Legacy and keep getting BSOD nearly every day. I tried disabling overclocking, but it didn't help.

Here's my dump files:

dump files

Please help,

Thank you.

Answer 1

You are always welcome and I hope it will be all good.

Answer 2

Hi, thank you for such detailed report. I will do that, and let you know if it worked.

Answer 3

Hi, thank you for patiently waiting, as per checking and analyzing the DMP files you have, there is an error tcpip.sys, this is a Windows Driver framework that is associated with the drivers, which allows communication between hardware and connected device, the issue happens when there is new hardware that is not calibrated to what the software is used to be, and it is pointing out on the Network interface card, in this case, kindly follow the steps below:

Method 1. Roll back Network driver:

-Press the Windows key + X

-Go to Device Manager

-Expand the Network Adapters

-Look for the Wireless driver that was installed

-Right-click and Update

-Look for "Browse my computer for driver

-Let me pick drivers available drivers

-Choose an old driver and use it.

-Restart the PC and check.

If the issue persists, run the following command in Command Prompt (Admin). Follow the steps below to do so.

These sets of commands will reset the internet connection and re-calibrate the internet settings you have.

Press Windows Key + X.

Click on the Command prompt (Admin) or Windows Powershell (admin)

Type the following commands, and hit Enter after each command:

netsh int tcp set heuristics disabled

netsh int tcp set global autotuninglevel=disabled

netsh int tcp set global rss=enabled

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns

If the same issue follows the methods below:

Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference:

https://support.microsoft.com/en-us/topic/how-t...

Note: If the issue persists, I suggest contacting a local technician to physically check the device for any hardware-related issues.

Answer 4

Hi Bernard,

System Logs are now in the One Drive folder: dump files

Thank you.

Answer 5

Hi Alihyung, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, can you further check if you have more dump files on the PC? As per checking the Minidump files, it is only displaying general errors, in addition, can you please check the System logs on the PC so that we can further examine what is the root cause of the issue?

To do this kindly follow the steps from this link:

https://www.yourwindowsguide.com/2017/12/how-to...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then please upload it by following the steps from the link.

Let me know how it goes and I hope that helps.

Bernard