My Windows 11 Pro Subscription is Not activating inspite of signing in with Organization Entra ID ******@loyaltynow.com

Question

My Windows 11 Pro Subscription is Not activating inspite of signing in with Organization Entra ID ******@loyaltynow.com

Answer 1

What is the exact error message that you are seeing with regards to the Office activation or subscription? Because if the Microsoft 365/Office subscription is tied up to your work account then the IT support might have overlooked it as they might be looking into the Windows issue as supposed to the Microsoft 365/Office which might not be added to your account as usually if you login to your work account on any Office application then it should go with the active subscription that was added by the IT administrator that onboarded you to the company.

Answer 2

Yes, It’s showing Windows 11 Active state with digital license (Green tick)

Subscriptions: Not active (red info mark)

Can send all attachment fyr

Answer 3

Just to clarify based from the above response, is this a case of Office activation or Windows activation?

Answer 4

Sys Admin of LoyaltyNow.com said my O365 entra ID is setup properly for this official laptop & Lenova Premium Support said everything is in order and the laptop has the Windows license in board level, without any OEM keys..

This happened after Win11 Pro auto upgrade and it has a Subscription issue, Lenova support tried a lot, you know it is going since few months now, there is no hurdle I ignore message during each reboots.. Lenova asked to escalate it to Microsoft Support or they said reinstall the entire OS from recovery disk, it is a painful process and causing me disruptions..

One of MS tech support forum below ask me to disconnect and reconnect with entraID procedure, I have to do with my bitlocker etc.. So was fearing few hours downtime, please advise me what are workarounds and troubleshooting steps for this issue https://answers.microsoft.com/en-us/windows/forum/all/cannot-sign-in-to-my-work-account-on-windows-11/ba22ef40-eab4-455f-ae57-29189f460878

Below is Lenova Support Response
My Lenovo T14s is experiencing an issue where it prompts you to sign in to your office account to activate the subscription, despite Windows being activated with a digital license.

Answer 5

Good day Ravisankar, thanks for your question. I am glad to be able to provide assistance to you today. If this is the case then you will need to report this to the IT support of the company that you work for so that they can check on what is transpiring behind this issue that you are experiencing.

Regards,

Paul R.