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New PC keeps crashing

Anonymous
2024-06-29T09:25:46+00:00

My new PC freezes when playing fortnite and league of legends and cyberpunk, and makes me have to restart it (sometimes restarts on it's own and sometimes i have to restart it manually)
I tried to stress the pc using AIDA64 extreme, stressing: CPU, FPU, cache, memory, local storage and GPU. and didn't freeze nor crash.
I downloaded the drivers using armoury crate (asus) and nvidia geforce experience.

I tried playing rocket league as well, didn't freeze even though i played for like an hour.

When playing fortnite it freezes during the first minute or two in the game, usually when something changes, like me dying or searching for a new game after dying.

I tried using MSI afterburner to track CPU, GPU usage and temperatures, didn't see anything suspicious.
sometimes i get blue screen, so far i got these codes: KMODE_EXCEPTION_NOT_HANDLED, IRQL_NOT_LESS_OR_EQUAL, PAGE_FAULT_IN_NONPAGED_AREA.
i tried using sfc /scannow, and other tools, no success.

I tried playing Cyberpunk and it caused a PC crash (while in lobby making a character and not while playing)
This is the minidump: https://drive.google.com/file/d/1rxlp_zbHN-jG-mNZDEdPs7OmlLWJMrpd/view?usp=sharing

These are the system logs: https://drive.google.com/file/d/1d6l-XIdy3Nk6B_oTaJsKBCkZE-ybOJaW/view?usp=sharing

Here is a new minidump while playing Cyberpunk, error code: IRQL_NOT_LESS_OR_EQUAL https://drive.google.com/file/d/1CfByxE8j-HWrvqZsBboPBDw_YhOSU_4J/view?usp=sharing

Windows for home | Windows 11 | Performance and system failures

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  1. DaveM121 891.1K Reputation points Independent Advisor
    2024-06-30T06:21:09+00:00

    One of your minidump files indicate a Windows USB driver caused the crash, what devices do you have connected to the USB ports?

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  2. Anonymous
    2024-06-29T11:47:35+00:00

    I have done those steps, the PC still crashes, but i have no minidump yet since the PC only froze until now and i had to restart manually, once i have one i will upload it.
    In the meanwhile what other steps can i do?

    Edit:
    Here is the new minidump (after downgrading gpu and uninstalling Armory Crate):

    https://drive.google.com/file/d/1r7VkWBC0o69PsEN8UwgTomrKGf5jmkL7/view?usp=sharing

    btw, i'm using windows 11, but i can see in the dump: OSNAME: Windows 10
    could this be a problem?

    Edit 2: here is another dump: https://drive.google.com/file/d/1PHoM7dEgPyg4l9nQsEjdffZYcXxhYVEh/view?usp=sharing

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  3. DaveM121 891.1K Reputation points Independent Advisor
    2024-06-29T11:00:50+00:00

    Hi, I am Dave, I will help you with this.

    1

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a slightly older version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version.

    2

    Completely uninstall the Armory Crate software for testing purposes, then wait to see if your system is stable.

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