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WHEA-Logger, Memory Issues and BSoD

Anonymous
2024-06-12T02:42:15+00:00

I am getting an error message when I am playing any game on my pc. I am getting a blue screen and it restarts the PC. I had recently updated my drivers for my GPU. I tried rolling it back but the issue still occurs. https://drive.google.com/file/d/1dHCi-6frccHGB-chydW8bvr18VFm1y1a/view?usp=drive_link

Event Viewer detail:

  • <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
  • <System> <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" /><EventID>46</EventID><Version>0</Version><Level>2</Level><Task>0</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime="2024-06-12T01:59:14.6501342Z" /><EventRecordID>599411</EventRecordID><Correlation ActivityID="{34119f25-c95b-4696-9393-dbc13faeab44}" /><Execution ProcessID="7272" ThreadID="7812" /><Channel>System</Channel><Computer>DESKTOP-Q037D5M</Computer><Security UserID="S-1-5-19" /></System>
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Windows for home | Windows 11 | Performance and system failures

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5 answers

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  1. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-06-14T19:03:59+00:00

    Test your RAM using Windows Memory Diagnostic and memtest86.

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  2. Anonymous
    2024-06-14T11:07:47+00:00

    The minidump file indicated that the cause is "AuthenticAMD.sys", are you using an overclock or XMP profile in the RAM? If yes, disable it and set default.

    Go to the manufacturer's website, download the available chipset drivers and update the BIOS as well.

    I have updated the bios and chipset and turned off auto over clocking. Still crashing.

    https://drive.google.com/file/d/1a01uE9DX47sV6AtsrRJbygdkDEoQYX3J/view?usp=sharing

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  3. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-06-13T00:36:35+00:00

    The minidump file indicated that the cause is "AuthenticAMD.sys", are you using an overclock or XMP profile in the RAM? If yes, disable it and set default.

    Go to the manufacturer's website, download the available chipset drivers and update the BIOS as well.

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  4. Anonymous
    2024-06-12T23:12:00+00:00

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  5. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-06-12T03:13:51+00:00

    My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

    Access to the link is private, please set it to public.

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