Windows 10 explorer randomly crashing

Question

Hi

i am having strange problem of explorer.exe randomly crashing on open a folder or closing one anywhere in system [different drives too], i have tried scannow cmd and tried to clean to clean install NVidia drivers and other system drivers , windows is updated .

i have crash dumps files but can't seem to find a option to attach them here ??

Answer 1

Hi John,

Yes, you're correct. You can enable half of them at a time, thus eliminating half of the items as the potential cause with each Explorer shell restart. You can then repeat this process until you've isolated the problem.

Let me know how it goes.

Answer 2

done that so far so good no crashes, but this way i will have reenable one module at a time to pin the one causing this ??

Answer 3

The dumps don't indicate the exact module name responsible for the crash, but there are many third-party modules loading with Explorer. We should be able to narrow down the problem using ShellExView.

Download ShellExView from Nirsoft and run it:

https://www.nirsoft.net/utils/shexview.html

From the "Options" menu, enable "Hide all Microsoft Extensions".

The third-party extensions will be listed.

Select all entries, right-click on the selection and click "Disable selected items".

Press Ctrl + E to restart the Explorer shell.

Ref:

How to Start Explorer.exe Cleanly by Disabling Third-party Modules:

https://www.winhelponline.com/blog/start-clean-...

Answer 4

oh thanks

https://1drv.ms/u/s!AjNDDs-G0Ik2gT0fFvOJlkGRwlg2?e=0eRiTv https://1drv.ms/u/s!AjNDDs-G0Ik2gT5nBjb5XqzvxP8I?e=VL3eBs

these are the dumps from this morning i had 2 crashes of explorer.

Answer 5

Hi john,

You may share the dumps on OneDrive and post the download link here.

(How-To: Share OneDrive files and folders - Microsoft Support)

https://support.microsoft.com/en-us/office/shar...