Message "Invalid Cursor" and "Unknown Error" when trying to open a Photo in a Group album on Facebook.

Question

I'm seeing a message "Invalid Cursor"/ "Unknown Error" when trying to open any Photo in any Group album on Facebook. I have run multiple searches and don't see this error addressed. I don't know if this is a Windows 11, browser, or Facebook issue. I have accessed Facebook on my PC through Google and Bing and have cleared the History cache. This error only occurs on my PC, there is no issue on my mobile app. I also changed the cursor. Can anyone help narrow this down for me please? I suspect it's a Facebook issue but was hopeful someone could confirm it's not Windows related.

Answer 1

The solution was found buried in replies to a YouTube video pertaining to this issue.

In the Facebook app:

Select Settings and Privacy

Select Privacy Center

Select Settings

Select Facebook Settings

Select Your Information (column on the left of the screen)

Select Off Facebook Activity

Select Review Your Facebook Activity

Select Manage Future Activity

Toggle OFF Connect Future Activity

Answer 2

This was a Facebook issue that I was able to resolve within their privacy center settings.

Answer 3

Thank you very much for your reply!

Thank you even more for your selfless sharing of the solution. I believe your solution will definitely help more users!

Thank you for your patience and support!

Best Regards,

Yang.Z - MSFT | Microsoft Community Support Specialist

Answer 4

Hi, Dennis Keener!

Welcome to the Microsoft community!

Thank you very much for sharing the solution!

I have marked your post so that it can help more users who have Facebook-related problems like you.

Can you please share the specific modification options for the privacy center settings here? This will provide more specific and quick solutions for more users. We will prioritize your solutions for them.

Thank you for your understanding and support!

Best Regards,

Yang.Z - MSFT | Microsoft Community Support Specialist