Hi I been having an issue in my Dell vostro 14 3468 issue is my laptop unexpectedly goes to sleep mode even though I am gaming

Anonymous
2024-06-20T16:38:40+00:00

Hi I been having an issue in my Dell vostro 14 3468 issue is my laptop unexpectedly goes to sleep mode even though I am gaming my processer is i7 7500u and Intel 620 graphics 16 GB ddr4 2133 mhz ram and I haven't installed any new thing in my laptop for a decade

Windows for home | Windows 10 | Sleep and Power on, off

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  1. Munkhu 2,690 Reputation points Independent Advisor
    2024-06-20T18:40:06+00:00

    Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

    Your laptop might be overheating. Can you check temperatures using tools like HWINFO? Here's the link to it: Free Download HWiNFO Sofware | Installer & Portable for Windows, DOS. I've provided the steps to check the temperatures:

    Click on the Sensors-only checkbox and click on Start.

    Monitor the CPU Package and GPU Temperature.

    Check how hot they get when you're gaming and let me know.

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