Kernel Issues, what could be the source ?

Question

Hello I have had constant browser tab crashes for a few days (several browser-softwares) and since today even bluescreens.

If its a bluescreen I get the info that ntoskrnl.exe does not work.

The hardware is still quite new and was rather expensive, I need it for homeoffice work. I have no way to work in an office so I kindly ask for help to identify the issue.

https://drive.google.com/file/d/1WZUjLzWNu9t8S0FFt0EhgkydKgQeb4Jp/view?usp=sharing this zipfile should contain the dmp files

I tried to read them myself and noticed that even the antivirus software has issues.

I updated the graficcards drivers (no uninstallation, simple update through software).

Only major changes I can remember is downloading an AI model, installing Sharefile and installing / using unreal engine.

Memory check found no issues and virus search is zero as well.

Thank you in advance.

____further info ___

OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name MOTHERBRAIN4090
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor 13th Gen Intel(R) Core(TM) i9-13900K, 3000 Mhz, 24 Core(s), 32 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 1641, 20/02/2024
SMBIOS Version 3.5
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product ROG STRIX B760-A GAMING WIFI
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name Motherbrain4090\Tim
Time Zone W. Europe Daylight Time
Installed Physical Memory (RAM) 32,0 GB
Total Physical Memory 31,7 GB
Available Physical Memory 20,5 GB
Total Virtual Memory 47,7 GB
Available Virtual Memory 33,9 GB
Page File Space 16,0 GB
Page File D:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, Secure Boot, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured Hypervisor enforced Code Integrity
Virtualization-based security Services Running Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

if necessary I can also post a HW monitor file for hardware voltages and such.

Answer 1

These .dmp files looks to be memory issue, or some os corruption... Can you cmos reset and update bios and leave it as is ROG STRIX B760-A GAMING WIFI | Motherboards | ROG Canada (asus.com) as I notice you are in 5600MHz for your ram in your .dmp file, whichh is an OC. After that, pls try reproducing the error again, else do dism/sfc scans, or reinstall windows via usb. Also pls do not use driver verifier

Also How to share event logs in case of a computer issue - Your Windows Guide upload this to onedrive and share it here

Answer 2

Hi, I am Dave, I will help you with this.

Your minidump files just indicate generic system errors.

To try to force Windows 11 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

Before you run Driver Verifier, please create a new System Restore Point

https://answers.microsoft.com/en-us/windows/for...

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Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

Do this twice

On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

Upon restart, press 4 to enter Safe Mode

Open Command Prompt as Administrator and run these two commands, then restart your PC.

verifier /reset

verifier /bootmode resetonbootfail