.NET Runtime Error and Application Error

Question

We are trying to open Aspen Plus but it crashes immediately. We have done clean installs of Aspen Plus and removed and reinstalled Net runtime. Logs from Windows are shown below.

Log Name:      Application
Source:        .NET Runtime
Date:          5/15/2024 8:50:47 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     **Private information, deleted**
Description:
Application: AspenPlus.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at AspenTech.AspenPlus.Infrastructure.SystemEnvironment.get_ExternalVersionString()
   at AspenPlus.App.CreateFavoriteLink()
   at AspenPlus.App.Main()

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2024-05-16T01:50:47.4501506Z" />
<EventRecordID>78197</EventRecordID>
<Correlation />
<Execution ProcessID="44120" ThreadID="0" />
<Channel>Application</Channel>
<Computer>PC-5CG24914J5</Computer>
<Security />
</System>
<EventData>
<Data>Application: AspenPlus.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at AspenTech.AspenPlus.Infrastructure.SystemEnvironment.get_ExternalVersionString()
   at AspenPlus.App.CreateFavoriteLink()
   at AspenPlus.App.Main()

</Data>
</EventData>
</Event>

Log Name:      Application
Source:        Application Error
Date:          5/15/2024 8:50:48 PM
Event ID:      1000
Task Category: Application Crashing Events
Level:         Error
Keywords:      
User:          DTINET\chrisa66
Computer:      PC-5CG24914J5
Description:
Faulting application name: AspenPlus.exe, version: 39.0.0.116, time stamp: 0x606d0758
Faulting module name: KERNELBASE.dll, version: 10.0.22621.3447, time stamp: 0x3d876852
Exception code: 0xe0434352
Fault offset: 0x00000000000653ac
Faulting process id: 0x0xAC58
Faulting application start time: 0x0x1DAA733788A2D1E
Faulting application path: C:\Program Files\AspenTech\Aspen Plus V12.1\GUI\Xeq\AspenPlus.exe
Faulting module path: C:\windows\System32\KERNELBASE.dll
Report Id: 1e176655-36f9-4089-9165-d75a7d1ef533
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"&gt;
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2024-05-16T01:50:48.3463871Z" />
<EventRecordID>78198</EventRecordID>
<Correlation />
<Execution ProcessID="4424" ThreadID="12524" />
<Channel>Application</Channel>
<Computer>PC-5CG24914J5</Computer>
<Security UserID="S-1-12-1-3449406689-1135543195-183636889-3686174498" />
</System>
<EventData>
<Data Name="AppName">AspenPlus.exe</Data>
<Data Name="AppVersion">39.0.0.116</Data>
<Data Name="AppTimeStamp">606d0758</Data>
<Data Name="ModuleName">KERNELBASE.dll</Data>
<Data Name="ModuleVersion">10.0.22621.3447</Data>
<Data Name="ModuleTimeStamp">3d876852</Data>
<Data Name="ExceptionCode">e0434352</Data>
<Data Name="FaultingOffset">00000000000653ac</Data>
<Data Name="ProcessId">0xac58</Data>
<Data Name="ProcessCreationTime">0x1daa733788a2d1e</Data>
<Data Name="AppPath">C:\Program Files\AspenTech\Aspen Plus V12.1\GUI\Xeq\AspenPlus.exe</Data>
<Data Name="ModulePath">C:\windows\System32\KERNELBASE.dll</Data>
<Data Name="IntegratorReportId">1e176655-36f9-4089-9165-d75a7d1ef533</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>

Answer 1

Hello，Samir W

Thank you for posting in the Microsoft community.

I understand that you are experiencing a crash error while running Aspen Plus, I see that you are currently using an industrial-grade application by a dedicated technical support platform, in order to be able to better help you with this issue, you can synchronize a consultation with the official technical support of Aspen Plus for further assistance.

Platform Support | AspenTech

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

I would then like to confirm with you how the problem occurred.

• How long ago did you have the problem, or did the crash occur on the initial installation?
• If you were able to log in before, have you performed any application updates?

After you refer to the website above, you can share some information in this thread and I will answer further for you. Thanks for your understanding and cooperation!

Best Regards，

Rota|Microsoft Community Support Specialist