Game keeps crashing

Question

Hello all,

I have a fairly new build (I built this about two months ago) and lately I feel when playing games like Fortnite in specific, randomly the game will just close and give an error. I've made sure thru armory crate my mother board is all updated, I've used GeForce experience to make sure my NVIDIA drives are good too. I feel my PC is well enough to handle this game, and just curious what it could be. I read online to turn off TSR in the game, and did and still the issue happens. The temps look good while gaming so I didn't see anything there. I don't get BSOD or any PC restarts, just the game closes if that helps. I added my computer specs on the bottom. If anything is needed, please let me know!

I also went into Event Viewer > Windows Logs > System and I see two errors and one warning, I believe around the time of the crash.

Warning: Display driver nvlddmkm stopped responding and has successfully recovered.

Error:

The description for Event ID 153 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: 

\Device\Video3

Error occurred on GPUID: 100

The message resource is present but the message was not found in the message table

Time of this report: 6/1/2024, 12:17:46

Operating System: Windows 11 Pro 64-bit (10.0, Build 22631) (22621.ni_release.220506-1250)

System Manufacturer: ASUS

BIOS: 2413 (type: UEFI)

Processor: AMD Ryzen 9 7950X3D 16-Core Processor (32 CPUs), ~4.2GHz

Memory: 32768MB RAM

Available OS Memory: 31962MB RAM

Page File: 17597MB used, 24170MB available

Windows Dir: C:\Windows

DirectX Version: DirectX 12

DX Setup Parameters: Not found

User DPI Setting: 96 DPI (100 percent)

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, no HDCP

Microsoft Graphics Hybrid: Supported

DirectX Database Version: 1.5.5

DxDiag Version: 10.00.22621.3527 64bit Unicode

Answer 1

Hi Michaels002,

Welcome to Microsoft Community.

The device seems to be experiencing errors related to NVIDIA hardware.

This may be related to a variety of factors such as, but not limited to, compatibility conflicts, system component failures.

The latest version of the driver may not have been extensively verified.

For NVIDIA graphics components, one direction for testing is previous versions rather than the latest version of the driver.

The content in the following link mentioned the tool for cleaning up the graphics driver.

• How to Use the Display Driver Uninstaller (DDU) to Uninstall an... (intel.com)

This link can be used to obtain a specific version of the NVIDIA graphics driver.

• Official Advanced Driver Search | NVIDIA

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

A less common but still possible contributing factor is a weak hardware connection.

Sometimes, an unstable power supply environment may also trigger some strange problems.

For example, instantaneous high wattage or high voltage may cause the system to fail to respond suddenly, unable to pass correct parameters to the application or driver, resulting in abnormal crash problems.

If possible, you can check the BIOS for configurations that may affect the hardware frequency, such as voltage, XMP.

Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party  linked sites or any support related to technology.  <br><br>If you are going to modify BIOS Settings, please back up all your personal files first to ensure you do not lose data.

If I misunderstand your situation, feel free to correct me and share the information.

Best Regards,

Kyo.Y - MSFT | Microsoft Community Technical Support