BSOD - ACPI_BIOS_ERROR

Question

My laptop is Dell Inspiron 15 5000. Three days ago (June 3), it started crashing randomly - BSOD with code ACPI_BIOS_ERROR. It starts back but again after 10 minutes or so, crashes again. Can someone help? Thanks

Answer 1

Glad to help!

Answer 2

Dave,

Downgrading to 0.1.16.0 firmware is now an accepted solution to the problem (by the Dell support community and also acknowledged by Dell customer care/service). I have done that and not seen the BSOD so far. So, everything is good. Thanks.

• Tenkasi Ramabadran

Answer 3

Dave,

Thank you. I have done as you asked.

https://drive.google.com/drive/folders/1jzpWSoI7QTh6RHXE8QMLlohRwBlp3oR9?usp=sharing

I believe the problem arose because of Dell Inc. firmware 0.1.17.0 that was pushed onto my laptop on June 3rd. Perhaps if I can get back to the previous version of firmware, the problem can be solved at least temporarily.

Tenkasi Ramabadran

Answer 4

Hi, I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.