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Windows refuses to update

Anonymous
2024-06-29T16:29:54+00:00

My laptop for a few months has been refusing to update itself to the latest version of windows 11. I have ran the trouble shooter but it cannot fix the problem even though it says it got fixed. Reinstalling windows in an attempt to fix my corrupted files doesn't work and starts to undo any changes that were made to the device. Wiping the computer clean and reverting it to its factory state doesn't work and I am met with the same problem as the previous attempt. Updating my system seems to allow other updates install like graphics and windows defender updates. I have no viruses on my computer and I still can't figure out why it is doing this. I have ran the DISM commands only for it to fail to update. The error code that it gives me when it fails to update is 0x800f0991.

Windows for home | Windows 11 | Windows update

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  1. Anonymous
    2024-07-09T03:46:38+00:00

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  2. Anonymous
    2024-06-30T09:09:34+00:00

    Dear Anonymous54278575134,

    Welcome to the Microsoft Community

    Thank you for reaching out and providing details about the challenges you've encountered while attempting to update your laptop to the latest version of Windows 11. I understand how frustrating this situation can be.

    To assist you further, could you please share the update log with us? You can locate the update log at: C:/Windows/logs/CBS/. Please zip the folder containing the log files and upload it to your preferred network drive such as OneDrive or Google Drive. Once uploaded, kindly share the link to the file with me so that I can review the logs and investigate the issue more comprehensively.

    Additionally, if you could specify which specific update you are installing and experiencing issues with, including the KB number if possible, it would greatly help us in determining if there are any known issues associated with that particular update package. Thank you for your patience and cooperation as we work together to resolve this matter promptly for you.

    Best Regards,

    Martin | Microsoft Community Support Specialist

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