memory problem

Question

Hi,

I've been receiving an error occasionally when turn on my pc (please see attached image). It reads opengl: Windows - application error. The instruction at 0x00007FFAC3CC1C42 referenced memory at 0X0000000000000060. The memory could not be written.

I have tried running sfc /scannow, DISM /Online /Cleanup-Image /RestoreHealth and Chkdsk /r but still getting error. I have all available updates installed. Also my pc over all is just getting worse and i cant even play Minecraft or have more then to taps open on my browser. Could someone please advise what I could try next?

Thanks,

Alias

Answer 1

Hi Alias, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, this error occurs when there is a RAM related issues or high RAM usage, and for us to sort the issue, kindly follow the steps below:

Method 1. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

Method 2. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any issues with RAM.

• Press Windows key + R then type in mdsched.exe hit OK then restart the device.

Note: If the issue persists, I highly suggest contacting a local technician to physically check the device as it is a hardware problem, it might need a RAM replacement or just need to clean the motherboard.

Let me know how it goes, and I hope that helps.

Bernard

Answer 2

Hi, thank you so much for that information, in that case, let us run a clean installation of your GPU driver, kindly follow the steps below:

If you are using Nvidia kindly follow the steps below:

We need to run a Clean installation of the Nvidia driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

https://nvidia.custhelp.com/app/answers/detail/a\_id/10/~/geforce-experience-driver-installation-failed.-how-do-i-manually-clean-install#:~:text=%20How%20do%20I%20manually%20clean%20install%20the,installation%20process%2C%20close%20any%20programs%20which...%20More%20

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If you are using AMD kindly follow the steps below:

Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:

https://www.amd.com/en/resources/support-articles/faqs/GPU-601.html

Step 2. Reinstall the AMD Graphics driver using the steps from the link below:

Install AMD Radeon and automatically detect the AMD driver:

https://www.amd.com/en/resources/support-articles/faqs/GPU-131.html

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Answer 3

it didn't work i cant even load things like valorant or rainbow six siege thank you for what you done also i think its more of a graphic card issue cause i dont get that error code anymore but i still cant load games so idk