Windows randomly reboot because Bugcheck, need Help..

Question

Windows always reboot randomly because bugcheck, and this the error mesaage : The computer has rebooted from a bugcheck. The bugcheck was: 0x000001ea (0x0000000000000039, 0x0000000000000010, 0x0000000000000000, 0xfffff8057a944faa). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: b70936ca-0c00-4b4c-83d5-997f27ba57cb.

Answer 1

Hi, thank you so much for patiently waiting, as per checking and analyzing the DMP file, there is an error cpuz150_x64.sys, this is a program CPUZ that is causing the issue, in this case, I suggest uninstalling the program/app, kindly follow the steps below:

Press the Windows key + R then type in:

appwiz.cpl

Then hit Ok

Look for CPUZ app or related app, right-click then select uninstall.

Once done restart the PC and check.

When restart i don't use that cpu z, and randomly, okay i try to uninstall it.

Thanks..

Answer 2

Hi, thank you so much for patiently waiting, as per checking and analyzing the DMP file, there is an error cpuz150_x64.sys, this is a program CPUZ that is causing the issue, in this case, I suggest uninstalling the program/app, kindly follow the steps below:

Press the Windows key + R then type in:

appwiz.cpl

Then hit Ok

Look for CPUZ app or related app, right-click then select uninstall.

Once done restart the PC and check.

Answer 3

Give details to your issue, when does it happne? This .dmp file blames cpuz driver from cpu.exe process, what were you doing in cpuz?

Answer 4

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard

here's the link of dmp file :

DMP

I hope you can solve this problem, thanks mate..

Answer 5

Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, nothing to worry I am here to help, and just to confirm can you still use the affected device? if so, we need to analyze the error, can you please check if you have minidump files on the PC so that we can further examine what is the root cause of the issue?

Press Windows key + E (To open File Explorer)

Click "This PC" > then follow the file path:

C:\Windows\Minidump

Copy the Minidump files and save them to another location like Desktop or Documents.

Then please upload it to Cloud storage like OneDrive or any cloud storage you are using and please share the shareable link here.

To upload and share the link using One Drive:

Go to this link: https://onedrive.live.com/ then upload the file.

Then provide the shareable link by following the steps from this link: https://support.microsoft.com/en-us/office/shar...

Let me know how it goes and I hope that helps.

Bernard