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Windows 10 'Recovery' loop

Anonymous
2024-06-19T17:35:50+00:00

My Dell Latitude E6520 running Windows 10 stopped working, and is stuck on Recovery (0xc0000001). Every option, including Safe Mode gives me a BSoD saying BAD SYSTEM CONFIG INFO. I can't include a screenshot because I'm using an Xbox to write this. Could you help me out?

P.S. It doesn't collect any error info, just says 'We'll restart for you'.

Thanks.

Windows for home | Windows 10 | Windows update

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  1. Anonymous
    2024-06-22T19:23:07+00:00

    BIOS doesn't work; I was pressing F12 a lot (including F8) and it didn't boot into the BIOS. It's booting too fast or something.

    The suspected problem was a corrupted HDD, some files were recovered to my main PC I'm using now.

    The laptop also doesn't boot into the recovery environment. Holding shift down does nothing.

    Also the only other PC I have is my main PC Dell Optiplex 960.

    The F8 menu in the options of Recovery are safe mode, enable debug, boot log, disable malware protection, etc.

    The only way I can get into the BIOS is letting my battery drain until the "battery low" message pops up, and I press f2 to go to battery settings.

    Also, I don't think I have a flash anywhere :(

    Edit: I did find boot order though.

    Fun Fact: I forgot to put the hard drive screw back in when looking at it.

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  2. DaveM121 891.6K Reputation points Independent Advisor
    2024-06-19T18:08:11+00:00

    Hi, I am Dave, I will help you with this.

    If none of the options in the Recovery Environment are working for you, including a Windows Reset, then you will need to create a bootable Windows 10 USB on another working PC and boot your PC from that, then rather than installing Windows 10, select ‘Repair this Computer’ that will give you access to the Recovery Environment from there

    In the Recovery Environment on the USB, try each option.

    Click this link:

    https://www.microsoft.com/en-us/software-downlo...

    to download the Media Creation Tool (Click on Download Tool Now), with that you can download the latest Windows 10 ISO (Select Create Installation Media for Another PC), you can create a bootable USB flash drive (min 8GB) using that tool

    Then, Boot your PC from the Installation Media you just created (change Boot Order in your BIOS)

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