Incompatable software: C:\Windows\System32\drivers\acpisjdy.sys

Question

If i try to launch Roblox I get a error saying "Roblox crashed because of incompatable software: C:\Windows\System32\drivers\acpisjdy.sys"
I tried updating my GPU drivers, CPU drivers, and I flashed my BIOS but im still getting the same error.

Answer 1

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

The error you're encountering suggests that there might be an incompatibility between this system file and Roblox, causing the game to crash.

Would you mind giving these steps a try and then informing me of the outcome?

1. Perform a Clean Reinstall of Roblox: In some cases, a corrupted installation can cause crashes. Completely uninstall Roblox, making sure to remove any leftover files or folders, then download and reinstall the latest version from the official Roblox website.
2. Check for System File Corruption: Open Command Prompt as an administrator and type sfc /scannow. This will scan and repair any corrupted system files.
3. Disable Incompatible Software: Identify and temporarily disable any potentially incompatible software, such as antivirus programs, overlays (like Discord or GeForce Experience), or system cleaners/optimizers. Disable them one by one and relaunch Roblox after each to see if the issue persists.

Please feel free to reach out if you require any additional assistance. I'm here to help!

Answer 2

I have already done all of these.

Answer 3

Could you please attempt a clean boot and check if the problem persists? Below, I've outlined the steps for you.

1. Open System Configuration:
   • Press the Windows key and type msconfig in the search bar.
   • Click on System Configuration from the search results.
2. General Tab:
   • In the General tab, select Selective startup.
   • Uncheck the box for Load startup items.
   • Ensure that Load system services and Use original boot configuration are checked.
3. Services Tab:
   • Go to the Services tab.
   • Check the box for Hide all Microsoft services at the bottom left.
   • Click on Disable all to disable all non-Microsoft services.
4. Startup Tab:
   • Go to the Startup tab and click on Open Task Manager.
   • In Task Manager, disable all startup items by right-clicking each item and selecting Disable.
   • Close Task Manager.
5. Apply and Restart:
   • Back in the System Configuration window, click Apply and then OK.
   • Restart your computer