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Visual Studio issue: Unable to download installation file. Please check your internet connection and try again( i can't upload an image). I try everything to resolve this but nothing was good. Can you please help.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(140.8, 78%, 23%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ETS%3C/text%3E%3C/svg%3E)
Hi @Popa Victor ,
Welcome to Microsoft Q&A forum.
Please check these things:
1). Check if your Windows OS has updated to the latest version(CMD > type winver to see the Windows OS version and click Check for updates to update Windows OS from Settings > Update & Security > Windows Update), and make sure that all pending and recommended Windows Updates are completed(from Settings > Update & Security > Windows Update > View update history).
2). If you have used a proxy, agent, VM or firewall, please refer to this document: Install and use VS and Azure Services behind a firewall or proxy server, and add the related Microsoft domains into the allow list. If your machine is included in a policy group or under a rule, please communicate with your administrator.
3). If above methods don’t work, please download and run this collect.exe tool, go to %temp% folder and find the vslog.zip file, upload it to https://onedrive.live.com/ and share the link here. (note to select Visible to the original poster & Microsoft option if you collect the log file and want to post the link as/in a comment)
Best Regards,
Tianyu
Ok i will try.
I can't find the vslog.zip file.
Hi @Popa Victor , you can find it from %temp% folder. You can type %temp% in File Explorer to search for the Temp folder. And on my side, the path is like this C:\Users\[user name]\AppData\Local\Temp. Besides, please remember to run collect.exe tool before you search it, the collect.exe tool will help to collect the related log files.
Hi @Popa Victor , I have not heard from you for a couple of days, do you have any updates? Please check if you can reach and download this URL: https://aka.ms/vs/16/release/installer. Also try to go to system service(type services.msc in CMD), go through the list and start CNG key isolationservice(KeyIso) then redownload the bootstrapper from VS download page, after that run VS Installer as administrator to retry installation. Feel free to let me know the results.
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Now when i download that https://aka.ms/vs/16/release/installer then run VS studio installer it crash. Anyway thx for your support even if i can't download it.