Barracuda Essentials Message Actions add-in only appearing in the primary Outlook mailbox, I would like it to appear in all mailboxes.

Eli Spetgang 6 Reputation points

We recently installed the Barracuda Essentials Add on for the entire organisation and it is working well for each users primary Outlook mailbox. The add in button does not display in any secondary or shared mailbox in Outlook. Many users have 2 or more mailboxes and need the ability to click the Message Actions button.

I am hoping someone else has encountered this situation and found a work around.



Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. JeffYang-MSFT 6,231 Reputation points

    Hi @Eli Spetgang ,

    Welcome to Q&A!

    As I know, the situation you mentioned above is quite normal and is by designed.

    In Outlook, in order to ease management and avoid confusion, Office add-ins are all synced along with your email account. And you could manage your Office add-ins via the Office Store, for more information, please check: Get an Office Add-in for Outlook.

    So, if you would like to use the same add-in in other mailbox, you need to add this specific add-in to your other email accounts. For example, you could add it via the Get-Addins options like below:

    Hope this can be helpful.

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