Hii

Question

since yesterday when I tried to open my PC, I put in the correct password and ``your credentials could not be verified'' appeared, can you help me. I also tried with safe mode and it still doesn't work

Answer 1

Hello, Edu Bedu.

Welcome to Microsoft Community.

This issue may be caused by a system service failing to start properly.

Please try bypassing the login and then create a new account for testing purposes.

You can follow the steps explained in this discussion to create a new local account on your computer, without connecting it to a Microsoft account or using a password. This process doesn't need an internet connection, and it works for Windows 11 as well:

Locked out of PC by Windows 10 - The fix is here! - Microsoft Community

Just remember to put utilman.exe back where it belongs after.

After entering the system, create a new administrator account for testing purposes. If the new account functions without issues, you can copy the data from the old account to the new one and then exclusively use the new account.

If you can't sign in through the above method, you may need to reinstall Windows using a USB drive. The good news is you can choose to keep your files when you reinstall. For detailed instructions, you can refer to this guide:

Install Windows from a Flash Drive | Microsoft Learn

Disclaimer: Although data can be retained, I still advise you to back up your data in advance to prevent any unforeseen circumstances.

If there are further results, please feel free to reply.

Best regards.

Malygos.Z - MSFT | Microsoft Community Support Specialist