BSOD

Question

HI,

I keep getting these annoying blue screens on my PC it sais dpc watchdog violation, and it’s really messing with my work. I’ve put some pics below to show you what’s happening. Can anyone help me figure this out?

thanks

BSV

here is win dpg vierson

DUMP_FILE_ATTRIBUTES: 0x1808<br> Kernel Generated Triage Dump<br> <br> DPC_TIMEOUT_TYPE: DPC_QUEUE_EXECUTION_TIMEOUT_EXCEEDED<br> <br> BLACKBOXBSD: 1 (!blackboxbsd)<br> <br> <br> BLACKBOXNTFS: 1 (!blackboxntfs)<br> <br> <br> BLACKBOXPNP: 1 (!blackboxpnp)<br> <br> <br> BLACKBOXWINLOGON: 1<br> <br> CUSTOMER_CRASH_COUNT: 1<br> <br> PROCESS_NAME: audiodg.exe<br> - - - - - - - - - - - - - -<br><br><br><br> SYMBOL_NAME: nvrtxvad64v+179c<br> <br> MODULE_NAME: nvrtxvad64v<br> <br> IMAGE_NAME: nvrtxvad64v.sys<br> <br> STACK_COMMAND: .cxr; .ecxr ; kb<br> <br> BUCKET_ID_FUNC_OFFSET: 179c<br> <br> FAILURE_BUCKET_ID: 0x133_ISR_nvrtxvad64v!unknown_function<br> <br> OSPLATFORM_TYPE: x64<br> <br> OSNAME: Windows 10 <---- i saw this here saying windows 10 when my os is running at 11 is that concerning?

Answer 1

Glad to help.

If you have any questions, don't hesitate to ask. Click on the "Reply" button below my reply.

Answer 2

hey daivd,

all good i already used ddu but i'll use it again with different version because when i used it i installed the stablasted version,
ill redo it with leatest version, i'll provide updates in future.

Thank you

Answer 3

Sorry for the delay in reply. I've been offline.

The minidump mentions the driver "nvrtxvad64v.sys" as the cause of the crash. This driver belongs to your Nvidia graphics card. The minidump doesn't mention other drivers.

I suggest performing a clean install of the Nvidia driver as instructed below.

Download the latest driver for your graphics card from the Nvidia website. Then, use the free DDU tool to remove the current driver. Then, install the latest driver using the installer you downloaded.

(I suggest disconnecting from the internet during the entire procedure.)

DDU: https://www.guru3d.com/files-details/display-dr...

Nvidia driver download: https://www.nvidia.com/Download/index.aspx

Run the downloaded file and follow the on-screen instructions to install the driver.

See if the system will work stable after this.

If the BSOD occurs again after doing this, share the minidump created by it. Click on the "Reply" button below my reply.

If you need a tutorial for using DDU, I recommend the video below.

https://www.youtube.com/watch?v=bP-2B14Nckw

Feel free to ask back any questions.

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Answer 4

Hello David,

here is the link of the zip file 061724-13593-01.zip

Thanks for your assistant,

Answer 5

Hi. I'm David, and I'm happy to help you.

Please share the minidump files.

These files are in "C:\Windows\Minidump".

Copy any files you have to your desktop and store them in a ZIP file. Then, upload the ZIP file to the cloud (OneDrive), choose to share it, and get the link.

Post the link to the ZIP file here so I can have a look.

I await your reply. Click on the "Reply" button below my reply.