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Getting HYPERVISOR_ERROR BSoD

Anonymous
2024-06-11T00:58:36+00:00

Hello, I've been getting too many HYPERVISOR_ERROR BSoD recently.

I need to run VMs so I'm not going to disable virtualization :)

System info:

OS: Windows 11 Professional 23H2

CPU: AMD Ryzen 5800X, PBO2 enabled with manually tweaked curve optimizer

GPU: NVIDIA RTX 3080, Driver version 551.86

DRAM: DDR4 3600Hz, 8G*4, XMP enabled

Here's my minidump file analysis, extracted from WinDbg.

******************************************************************************* *                                                                             * *                        Bugcheck Analysis                                    * *                                                                             * *******************************************************************************

HYPERVISOR_ERROR (20001) The hypervisor has encountered a fatal error. Arguments: Arg1: 0000000000000011 Arg2: 000000000035bb77 Arg3: 0000000000001005 Arg4: ffffe70000005c20

Debugging Details:

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec     Value: 1327

    Key  : Analysis.Elapsed.mSec     Value: 1945

    Key  : Analysis.IO.Other.Mb     Value: 0

    Key  : Analysis.IO.Read.Mb     Value: 0

    Key  : Analysis.IO.Write.Mb     Value: 0

    Key  : Analysis.Init.CPU.mSec     Value: 202

    Key  : Analysis.Init.Elapsed.mSec     Value: 3548

    Key  : Analysis.Memory.CommitPeak.Mb     Value: 145

    Key  : Bugcheck.Code.LegacyAPI     Value: 0x20001

    Key  : Bugcheck.Code.TargetModel     Value: 0x20001

    Key  : Failure.Bucket     Value: 0x20001_11_35bb77_nt!HvlSkCrashdumpCallbackRoutine

    Key  : Failure.Hash     Value: {2cdd8000-3271-1fab-a779-4f0c5188d1ae}

    Key  : Hypervisor.Enlightenments.ValueHex     Value: 1497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent     Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened     Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable     Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint     Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested     Value: 0

    Key  : Hypervisor.Flags.CpuManager     Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi     Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled     Value: 1

    Key  : Hypervisor.Flags.Epf     Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks     Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable     Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber     Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl     Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush     Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing     Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone     Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos     Value: 0

    Key  : Hypervisor.Flags.RootScheduler     Value: 0

    Key  : Hypervisor.Flags.SynicAvailable     Value: 1

    Key  : Hypervisor.Flags.UseQpcBias     Value: 0

    Key  : Hypervisor.Flags.Value     Value: 4853999

    Key  : Hypervisor.Flags.ValueHex     Value: 4a10ef

    Key  : Hypervisor.Flags.VpAssistPage     Value: 1

    Key  : Hypervisor.Flags.VsmAvailable     Value: 1

    Key  : Hypervisor.RootFlags.AccessStats     Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened     Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor     Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading     Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync     Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled     Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV     Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened     Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt     Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened     Value: 1

    Key  : Hypervisor.RootFlags.Nested     Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor     Value: 1

    Key  : Hypervisor.RootFlags.Value     Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex     Value: 3f7

    Key  : WER.OS.Branch     Value: ni_release

    Key  : WER.OS.Version     Value: 10.0.22621.1

BUGCHECK_CODE:  20001

BUGCHECK_P1: 11

BUGCHECK_P2: 35bb77

BUGCHECK_P3: 1005

BUGCHECK_P4: ffffe70000005c20

FILE_IN_CAB:  060624-8890-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:   ffffc58145a0dca8 fffff80532945101     : 0000000000020001 0000000000000011 000000000035bb77 0000000000001005 : nt!KeBugCheckEx ffffc58145a0dcb0 fffff8053286ed58     : 0000000000000100 fffff8053260d14c ffffc58145a16350 ffffc58145a0dd30 : nt!HvlSkCrashdumpCallbackRoutine+0x81 ffffc58145a0dcf0 fffff80532825f82     : 0000000000000100 ffffc58145a0def0 0000000000000000 0000000000000000 : nt!KiProcessNMI+0x261e28 ffffc58145a0dd30 fffff80532825cee     : 0000000000000100 ffffc58145a0def0 0000000000000000 0000000000000000 : nt!KxNmiInterrupt+0x82 ffffc58145a0de70 fffff8052e760003     : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiNmiInterrupt+0x26e ffff8508f8cbf488 0000000000000000     : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0xfffff805`2e760003

SYMBOL_NAME:  nt!HvlSkCrashdumpCallbackRoutine+81

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.3593

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  81

FAILURE_BUCKET_ID:  0x20001_11_35bb77_nt!HvlSkCrashdumpCallbackRoutine

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {2cdd8000-3271-1fab-a779-4f0c5188d1ae}

Followup:     MachineOwner

Here's another one: ******************************************************************************* *                                                                             * *                        Bugcheck Analysis                                    * *                                                                             * *******************************************************************************

HYPERVISOR_ERROR (20001) The hypervisor has encountered a fatal error. Arguments: Arg1: 0000000000000011 Arg2: 000000000035bb77 Arg3: 0000000000001005 Arg4: ffffe70000205c20

Debugging Details:

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec     Value: 1640

    Key  : Analysis.Elapsed.mSec     Value: 10608

    Key  : Analysis.IO.Other.Mb     Value: 0

    Key  : Analysis.IO.Read.Mb     Value: 0

    Key  : Analysis.IO.Write.Mb     Value: 2

    Key  : Analysis.Init.CPU.mSec     Value: 249

    Key  : Analysis.Init.Elapsed.mSec     Value: 53272

    Key  : Analysis.Memory.CommitPeak.Mb     Value: 149

    Key  : Bugcheck.Code.LegacyAPI     Value: 0x20001

    Key  : Bugcheck.Code.TargetModel     Value: 0x20001

    Key  : Dump.Attributes.AsUlong     Value: 808

    Key  : Dump.Attributes.KernelGeneratedTriageDump     Value: 1

    Key  : Failure.Bucket     Value: 0x20001_11_35bb77_nt!HvlSkCrashdumpCallbackRoutine

    Key  : Failure.Hash     Value: {2cdd8000-3271-1fab-a779-4f0c5188d1ae}

    Key  : Hypervisor.Enlightenments.ValueHex     Value: 1497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent     Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened     Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable     Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint     Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested     Value: 0

    Key  : Hypervisor.Flags.CpuManager     Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi     Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled     Value: 1

    Key  : Hypervisor.Flags.Epf     Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks     Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable     Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber     Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl     Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush     Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing     Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone     Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos     Value: 0

    Key  : Hypervisor.Flags.RootScheduler     Value: 0

    Key  : Hypervisor.Flags.SynicAvailable     Value: 1

    Key  : Hypervisor.Flags.UseQpcBias     Value: 0

    Key  : Hypervisor.Flags.Value     Value: 4853999

    Key  : Hypervisor.Flags.ValueHex     Value: 4a10ef

    Key  : Hypervisor.Flags.VpAssistPage     Value: 1

    Key  : Hypervisor.Flags.VsmAvailable     Value: 1

    Key  : Hypervisor.RootFlags.AccessStats     Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened     Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor     Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading     Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync     Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled     Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV     Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened     Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt     Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened     Value: 1

    Key  : Hypervisor.RootFlags.Nested     Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor     Value: 1

    Key  : Hypervisor.RootFlags.Value     Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex     Value: 3f7

BUGCHECK_CODE:  20001

BUGCHECK_P1: 11

BUGCHECK_P2: 35bb77

BUGCHECK_P3: 1005

BUGCHECK_P4: ffffe70000205c20

FILE_IN_CAB:  061124-9062-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b

DUMP_FILE_ATTRIBUTES: 0x808   Kernel Generated Triage Dump

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  LightingServic

STACK_TEXT:   ffffb10059679ca8 fffff8067a945101     : 0000000000020001 0000000000000011 000000000035bb77 0000000000001005 : nt!KeBugCheckEx ffffb10059679cb0 fffff8067a86ed58     : 0000000000000100 fffff8067a60d14c ffffb100596d9350 ffffb10059679d30 : nt!HvlSkCrashdumpCallbackRoutine+0x81 ffffb10059679cf0 fffff8067a825f82     : 0000000000000100 ffffb10059679ef0 0000000000000000 0000000000000000 : nt!KiProcessNMI+0x261e28 ffffb10059679d30 fffff8067a825cee     : 0000000000000100 ffffb10059679ef0 0000000000000000 8b48000025f2e8cd : nt!KxNmiInterrupt+0x82 ffffb10059679e70 fffff8067a7709fb     : fffff8067a668dde 0000000000000000 0000000000000000 0000000000000000 : nt!KiNmiInterrupt+0x26e ffff81898c8b7048 fffff8067a668dde     : 0000000000000000 0000000000000000 0000000000000000 ffffb10059b56180 : nt!HvlWriteApicCommandRegister+0x1b ffff81898c8b7050 fffff8067a6e4fb4     : 0000000000000000 ffff81898c8b74d8 0000000000000001 0000000000000000 : nt!HalpApicRequestInterrupt+0x9e ffff81898c8b70c0 fffff8067a637b14     : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!HalpInterruptSendIpi+0xe4 ffff81898c8b73f0 fffff8067a7264a4     : 000000000000000f ffffc589168b7540 000000000000000f 0000000000000004 : nt!KiExitDispatcher+0x244 ffff81898c8b77a0 fffff8067a6d42b1     : ffffc5891688f3f0 fffff8067b037e60 ffffc5890000000f ffffc58900000000 : nt!ExpQueueWorkItem+0x2a4 ffff81898c8b7850 fffff8067a6d5b23     : ffffc5892c4bc080 ffffc5892c4bc378 8000000000000000 01dabb98bb5fc199 : nt!ExQueueWorkItemEx+0x41 ffff81898c8b7890 fffff8067ab76cd7     : ffffc5892c4bc508 0000000000000000 ffffc5892c4bc508 0000000000000001 : nt!KeTerminateThread+0x177 ffff81898c8b7910 fffff8067abe5e13     : 0000000000000000 0000000000000000 ffffc5892c4bc0f4 00000000004dc000 : nt!PspExitThread+0x4c3 ffff81898c8b7a10 fffff8067abe5d9a     : 0000000000000000 0000000000000000 ffffc5892c4bc080 fffff8067aac26b9 : nt!PspTerminateThreadByPointer+0x53 ffff81898c8b7a50 fffff8067a82d508     : 0000000000000000 ffffc5892c4bc080 ffff81898c8b7b20 ffffc58900000000 : nt!NtTerminateThread+0x4a ffff81898c8b7aa0 0000000077031cf3     : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : nt!KiSystemServiceCopyEnd+0x28 000000000153ec78 0000000000000000     : 0000000000000000 0000000000000000 0000000000000000 0000000000000000 : 0x77031cf3

SYMBOL_NAME:  nt!HvlSkCrashdumpCallbackRoutine+81

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.3593

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  81

FAILURE_BUCKET_ID:  0x20001_11_35bb77_nt!HvlSkCrashdumpCallbackRoutine

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {2cdd8000-3271-1fab-a779-4f0c5188d1ae}

Followup:     MachineOwner

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous
2024-06-11T09:46:53+00:00

Hello and welcome to the Microsoft Community!

According to your feedback, you are experiencing a blue screen error.

Both blue screen logs show the same error message “The hypervisor has encountered a fatal error.”

First log: ntkrnlmp.exe issue triggered by system

Second log: ntkrnlmp.exe problem caused by LightingServic.

This is because you have installed an incompatible driver.

It is the lightingservice in ASUS RGB lighting system.

It is recommended that you uninstall or disable this service on your device and restart it for a while to see if the blue screen still occurs.

In addition, we recommend that you update the driver of your motherboard, and then see if the blue screen is still there!

I hope the above information is helpful.

Kirito|Microsoft Community Support Specialist

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  1. Anonymous
    2024-06-18T01:12:53+00:00

    Thank you for your reply!

    We are glad to hear that you found the cause of your problem and solved it!

    And thank you for your understanding and support!

    We hope you have a wonderful day!

    Kirito|Microsoft Community Support Specialist

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  2. Anonymous
    2024-06-17T23:56:25+00:00

    After these attempts, I tried to update my BIOS. Then I found the root cause was the CPU voltage being too low (for overclocking purposes).
    I tweaked the curve optimizer in PBO2.

    Now everything works fine. Thank you!

    For those who experiencing the same problem: you can also try to disable XMP profile for your DRAM.

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