Microsoft-Windows-Kernel-Power

Question

Hello Community,

Since past 2 years, I have been facing problem on my computer. The BSOD says DRIVER STATE POWER FAILURE. Before freezing to BSOD, my laptop stops responding and freezing. To resolve the freeze, I used to whether unplug the power plug or wait till the BSOD comes. To resume using my laptop, I had to restart my computer 2 times and on those times, the error used to be much frequent. I have noticed that the error occurs mostly when I am using MS Word or MS excel window open.

I have tried disk scan commands but no solution.

Can anyone help?

Here is the description of error event from computer management:

<Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">

• <System> <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" /><EventID>41</EventID><Version>8</Version><Level>1</Level><Task>63</Task><Opcode>0</Opcode><Keywords>0x8000400000000002</Keywords><TimeCreated SystemTime="2024-06-04T14:42:29.3613547Z" /><EventRecordID>111511</EventRecordID><Correlation /><Execution ProcessID="4" ThreadID="8" /><Channel>System</Channel><Computer>Sushanta-PC</Computer><Security UserID="S-1-5-18" /></System>
• <EventData> <Data Name="BugcheckCode">0</Data><Data Name="BugcheckParameter1">0x0</Data><Data Name="BugcheckParameter2">0x0</Data><Data Name="BugcheckParameter3">0x0</Data><Data Name="BugcheckParameter4">0x0</Data><Data Name="SleepInProgress">0</Data><Data Name="PowerButtonTimestamp">0</Data><Data Name="BootAppStatus">0</Data><Data Name="Checkpoint">41</Data><Data Name="ConnectedStandbyInProgress">false</Data><Data Name="SystemSleepTransitionsToOn">3</Data><Data Name="CsEntryScenarioInstanceId">18</Data><Data Name="BugcheckInfoFromEFI">false</Data><Data Name="CheckpointStatus">0</Data><Data Name="CsEntryScenarioInstanceIdV2">18</Data><Data Name="LongPowerButtonPressDetected">false</Data></EventData> </Event>

Answer 1

There is no indication of the underlying cause of the system crashes in that log.

Please wait for your laptop to crash again to a BSOD and do not manually restart your PC, let it restart automatically, then check if there is any new minidump file created that you can upload for analysis.

Answer 2

events critical.evtx

please try this

Answer 3

I tried to download your log, but it is not shared outside your organization, please try sharing the file again.

Answer 4

Hey, The minidump folder is empty maybe because I ran disk cleanup recently. However, I have attached the details of event (critical) in the attached screenshot and the details of all event in given link:

events critical.evtx

Answer 5

Hi, I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.