Blue Screen driver rdbss.sys

Question

Hello

I'm getting a blue screen related to rdbss.sys on one windows server 2016.

How can I attach the minidump file for analysis to see if anyone can help.?

Thanks in advance

Dump File	Crash Time	Bug Check String	Bug Check Code	Parameter 1	Parameter 2	Parameter 3	Parameter 4	Caused By Driver	Caused By Address	File Description	Product Name	Company	File Version	Processor	Crash Address	Stack Address 1	Stack Address 2	Stack Address 3	Computer Name	Full Path	Processors Count	Major Version	Minor Version	Dump File Size	Dump File Time
060924-11968-01.dmp	09/06/2024 9:40:54	PAGE_FAULT_IN_NONPAGED_AREA	0x00000050	ffffdd089a14b000 | 0000000000000000	fffff80926a7cd5c | 0000000000000000	rdbss.sys	rdbss.sys+28000					x64	ntoskrnl.exe+15c960					C:\Windows\Minidump\060924-11968-01.dmp	14	15	14393	1.272.308	09/06/2024 9:48:13

Answer 1

Your minidump file indicates a virtual driver usually associated to the ZoneAlarm Firewall software that is causing your PC to crash.

If you have that software installed, uninstall it temporarily and wait to see if your system is stable.

Answer 2

Hello,

Try again with this https://drive.google.com/file/d/1pZnImss9inYae94D9XJ37AXGESlRnRaq/view?usp=sharing

Answer 3

I tried to download your minidump files, but they are not shared, please try sharing the files again.

Answer 4

Hello,

Here you have the link

Answer 5

Hi, I am Dave, I will help you with this.

Please upload any minidump files you have, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.