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Blue screen issue

Anonymous
2024-06-28T07:46:24+00:00

Hey, I have been getting these weird bluescreens without knowing the reason all i know is it's called IRQL_NOT_LESS_OR_EQUAL and in the event viewer it says a bug check caused the reboot

Event viewer report : The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0x00007fffffff0000, 0x0000000000000002, 0x0000000000000000, 0xfffff8072e0a1df9). A dump was saved in: C:\Windows\Minidump\062824-18984-01.dmp. Report Id: a8e0c81e-f5ea-400e-9b20-d56f63a61ab6.

link to the mini dump file : https://1drv.ms/u/c/9a4e5004e549defc/EYiN3fXhOp5DsXwSPljKFLYB7KKvG-Lo3CSrRAMaqaDMJg?e=vDBhOc

Windows for home | Windows 11 | Performance and system failures

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DaveM121 891.6K Reputation points Independent Advisor
2024-06-28T14:50:53+00:00

Please ensure driver verifier is now disabled.

Verifier indicates it is a virtual driver associated to the Vanguard anti-cheat software that is causing your PC to crash, that is known to cause BSOD's.

Go to the support page for your laptop on the Asus website, if you do not have your drive encrypted with Bitlocker, check for any BIOS update that may need to be installed

Then uninstall the Vanguard anti-cheat software, restart your PC and download the latest available version of that software.

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  1. Anonymous
    2024-06-28T13:21:52+00:00

    Already done that it showed no erros in the event viewer

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  2. DaveM121 891.6K Reputation points Independent Advisor
    2024-06-28T13:16:32+00:00

    Okay, please click your Start button, then just type memory and from the resulting list, open the Windows Memory Diagnostics utility and run a full test with that.

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  3. Anonymous
    2024-06-28T13:13:06+00:00

    Thanks for replying, i couldn't boot the Memtest86 because i couldn't find a uefi boot option in my bios thus i dont believe it supports it " Asus ez mode bios utility".

    note: i have the asus tuf FA506IH

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  4. DaveM121 891.6K Reputation points Independent Advisor
    2024-06-28T09:18:55+00:00

    Hi, I am Dave, I will help you with this.

    Your minidump files just indicate memory (RAM) corruption no specific driver is listed

    1

    The best option is to download the widely available free utility MemTest86, then run a full 4 pass scan with that to test your RAM for physical errors

    2

    If no RAM errors are found, to try to force Windows 10 show any faulting drivers, the best option would be to turn on Driver Verifier, let your PC crash 3 times, then you must turn off Driver Verifier, and finally, upload any newly created minidump files

    Before you run Driver Verifier, please create a new System Restore Point

    https://answers.microsoft.com/en-us/windows/for...

    Note, if you have any difficulty getting into Windows with Driver Verifier enabled:

    Start your PC, just as Windows attempts to load (spinning dots), press and hold Power Button for 5 - 10 seconds to perform a Hard Shut Down

    Do this twice

    On the third start Windows will boot into the Recovery Environment and from there you can access System Repair, Safe Mode, Command Prompt... etc.

    Go to Troubleshoot - Advanced Option - Startup Settings and click Restart

    Upon restart, press 4 to enter Safe Mode

    Open Command Prompt as Administrator and run these two commands, then restart your PC.

    verifier /reset

    verifier /bootmode resetonbootfail

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