BSOD error code and .dmp file help

Question

Hello, my PC recently started crashing and I'm trying to figure out the root cause of it. This is the error im getting: The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000000a (0xffff800000000440, 0x0000000000000002, 0x0000000000000000, 0xfffff8011443952b). A dump was saved in: C:\WINDOWS\Minidump\052824-11687-01.dmp. Report Id: 4b6a3143-5530-41b1-9f29-e62e6ec9b991.

It happens somewhat regularly, seems to happen when I am writing/reading from the disk. But I am not certain.

Hardware is 2x Samsung 970 plus 2tb SSD.

ST2000DX002-2DV164

Seagate 8tb external HDD (this is my disk 3 and I am getting this error The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000069) failed due to a hardware error.)

AMD 5950x

RTX 3090

Corsair Vengeance RGB Pro 4x8gb

Answer 1

BSOD is caused by two files namely WdFilter.sys and ntkrnlmp.exe. WdFilter.sys belongs to Microsoft Windows Defender antimalware file system filter driver.

Did you install any antivirus software, remove it.

Answer 2

Hi Bryce, thank you for patiently waiting, upon analyzing and checking the DMP files, the error you have is WdFilter.sys, this is a Windows Driver framework that is associated with the drivers, which allows communication between hardware and connected device, for us to fix the issue, kindly follow the steps below and I hope that works:

Method 1. Run system file checker.

On Powershell(admin), copy, paste, and enter each command below:

sfc /scannow

Dism /Online /Cleanup-Image /CheckHealth

Dism /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Once done restart the PC and check.

Method 2. Do clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135...

If none will work from the above solution, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

Kindly follow the steps from this link:

https://answers.microsoft.com/en-us/windows/for...

Answer 3

Thanks for the help, you should have access now.

Answer 4

Hi Bryce, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today.

I understand the issue you have, there is nothing to worry I am here to help, it seems that I cannot access the link you have provided error: "Access Denied", moreover, I already requested access, please let me know once you have granted it so that we can check.

Let me know how it goes and I hope that helps.

Bernard

Answer 5

Here are my .dmp files, I dont know how to interpret them https://drive.google.com/drive/folders/1OGRzA_Ch8-fiyoddhvKcigNT4Expp2bZ?usp=drive_link