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Problem with a feature on Copilot

Anonymous
2024-05-18T07:27:02+00:00

Dear Support Team,

I hope this message finds you well. I am writing to report an issue I am experiencing with the Copilot application. Despite using the most recent version of the app, I am unable to access the file upload feature, which is essential for my usage.

I have already attempted the following troubleshooting steps without success:

  • Reinstalling the app
  • Checking for any updates
  • Ensuring a stable internet connection

Could you please assist me in resolving this issue? I rely on this feature for important tasks and would appreciate any guidance or solution you could provide.

Thank you for your time and assistance.

Best regards,

* Moved from Community Center

Windows for home | Other | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2024-05-19T08:26:22+00:00

    Hello,  Ahmed Bakri 351998

    Welcome to the Microsoft Community.

    Hello, thank you for your feedback.

    At the same time, since copilot and Microsoft community are two different departments, you can feedback your situation to the copilot development team at the same time. You can refer to the screenshot below for feedback.

    At the same time, I also conducted some research and found that the file upload function cannot be used with the personal version of copilot, but it can be used after I switch to a business account. Can you check if you are using a business account? You can Make the switch.

    Best regards

    Bobhe | Microsoft Community Support Specialist

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