Driver State Power Failure Help

Question

Hello,

Could someone please assist me with my problem? I keep getting the BSOD stop code: Driver State Power Failure. It seems I get it when I turn off my computer for the night and use it first thing in the morning, but when it restarts it seems to work fine. The same thing will happen the next day when I first start it for the day again, and etc...

I ran the debugging on it and this is what I am getting.

I have also checked and all the drivers are updated. I also ran the sfc scan command and it returned no corrupted files/drivers.

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Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\052624-14218-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22621 MP (16 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Kernel base = 0xfffff802`5e000000 PsLoadedModuleList = 0xfffff802`5ec13130
Debug session time: Sun May 26 08:15:06.657 2024 (UTC - 5:00)
System Uptime: 0 days 14:37:01.325
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..........
Loading User Symbols

Loading unloaded module list
............
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff802`5e417f80 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff380`4748f6b0=000000000000009f
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an IRP for too long a time
Arg2: ffff9685a8d0bd90, Physical Device Object of the stack
Arg3: fffff3804748f6f8, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: ffff9685bd7caaa0, The blocked IRP

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2593

    Key  : Analysis.Elapsed.mSec
    Value: 6532

    Key  : Analysis.IO.Other.Mb
    Value: 3

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 33

    Key  : Analysis.Init.CPU.mSec
    Value: 390

    Key  : Analysis.Init.Elapsed.mSec
    Value: 21510

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 103

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x9f

    Key  : Bugcheck.Code.TargetModel
    Value: 0x9f

    Key  : Failure.Bucket
    Value: 0x9F_3_IMAGE_UsbHub3.sys

    Key  : Failure.Hash
    Value: {58bbe6fe-0b43-accc-1beb-340d4227ae9c}

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

BUGCHECK_CODE:  9f

BUGCHECK_P1: 3

BUGCHECK_P2: ffff9685a8d0bd90

BUGCHECK_P3: fffff3804748f6f8

BUGCHECK_P4: ffff9685bd7caaa0

FILE_IN_CAB:  052624-14218-01.dmp

DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: ffff9685a8ed8e20

IMAGE_NAME:  UsbHub3.sys

MODULE_NAME: UsbHub3

FAULTING_MODULE: fffff80277430000 UsbHub3

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
fffff380`4748f6a8 fffff802`5e581526     : 00000000`0000009f 00000000`00000003 ffff9685`a8d0bd90 fffff380`4748f6f8 : nt!KeBugCheckEx
fffff380`4748f6b0 fffff802`5e5813fc     : 00000000`00000004 ffffe300`237d2180 ffff9685`be0e8098 fffff380`4748f829 : nt!PopIrpWatchdogBugcheck+0x122
fffff380`4748f730 fffff802`5e2e5f7b     : ffff9685`00000008 ffff9685`00000001 fffff380`00000000 00000000`00000002 : nt!PopIrpWatchdog+0xc
fffff380`4748f760 fffff802`5e2410b4     : 00000000`00000000 00000000`00000000 00000000`00000000 fffff802`5c211888 : nt!KiProcessExpiredTimerList+0x1eb
fffff380`4748f890 fffff802`5e41cf8e     : 00000000`00000000 ffffe300`237d2180 ffff9685`9fb38040 ffff9685`b91f5080 : nt!KiRetireDpcList+0xaf4
fffff380`4748fb40 00000000`00000000     : fffff380`47490000 fffff380`47489000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9e

IMAGE_VERSION:  10.0.22621.3640

STACK_COMMAND:  .cxr; .ecxr ; kb

FAILURE_BUCKET_ID:  0x9F_3_IMAGE_UsbHub3.sys

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {58bbe6fe-0b43-accc-1beb-340d4227ae9c}

Followup:     MachineOwner
---------

Answer 1

Glad to help!

Answer 2

Thanks,

I went ahead and went to he PC's website and downloaded the recommended chipset drivers. I'll keep you updated on the progress of it.

Answer 3

Your minidump file indicates there may be a problem with the chipset drivers related to the USB ports.

Go to the support page for your PC or Motherboard on the manufacturers website, then from there, download and install the version of chipset drivers they recommend

Answer 4

Dave,

Here is the link to the zip file containing the dump file

052624-14218-01.7z

Answer 5

Hi, I am Dave, I will help you with this.

Please upload any minidump files you have for analysis, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.