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I keep getting random USB crashes.

Anonymous
2024-05-11T00:25:12+00:00

I keep getting random USB crashes and in the reliability monitor I found this.

Source

Windows

Summary

Hardware error

Date

‎11/‎05/‎2024 01:31

Status

Report sent

Description

A problem with your hardware caused Windows to stop working correctly.

Problem signature

Problem Event Name: LiveKernelEvent

Code: 144

Parameter 1: 101e

Parameter 2: fffff389f9457170

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_22631

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.22631.2.0.0.256.48

Locale ID: 3072

Extra information about the problem

Bucket ID: LKD_0x144_INVALID_TRANSFER_EVENT_PTR_ED_1_USBXHCI!TelemetryData_CreateReport_VEN_1022_DEV_43f7_REV_0001

I searhed for the vendor and device id and I found this:

USB controller Advanced Micro Devices, Inc. [AMD] Device [1022:43f7] (rev 01) (prog-if 30 [XHCI]

Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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1 answer

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  1. Jan J.23 13,665 Reputation points Independent Advisor
    2024-05-11T01:22:21+00:00

    Hello, I'm Jan and I'm happy to help you today. I'm sorry that you are experiencing this problem. It is most likely related to the drivers or USB devices you recently plugged into those ports.

    1. If the issue only arises when a specific USB Peripheral Devices is connected

    Press the Windows key + X

    Open Device Manager

    locate the device drivers

    Select View

    then enable the: Show hidden devices.

    Locate those drivers and uninstall the drivers

    Restart your computer.

    The system should reinstall the drivers.

    Or Download the latest driver from the Manufacturer's support website.

    Also, Try to test each USB device on another computer, if it's causing the same problem.

    1. Reinstall and update the Chipset drivers.

    Download the latest chipset drivers from the motherboard Manufacturer's support website.

    1. Update the power settings for USB devices.

    Open Device Manager

    Locate the USB Root hubs USB 3.0 and USB root hub

    Power Management tab

    Disable the allow this computer to turn off this device to save power

    B. Enable the USB Selective to suspend settings

    Search "Edit power plan"

    Click "Change advance power settings"

    USB settings

    Disable the USB Selective to suspend settings

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