Windows screen capture function doesn't work if a Word dialog box is open

Question

I just encountered a problem with Word. I tried to capture a screen shot of the error message, but the Windows screen capture didn't work. I closed the Word dialog and then the screen capture worked.

I got the same result with Excel. If a pop-up dialog is open, screen capture doesn't work.

When I say "screen capture", I mean Win+Shift+s.

Why does the it fail when a dialog is open?

Answer 1

Can you try this options please to reset Offices,

• Press Windows + S to open the Windows Search dialog.
• Type office in the search box, right-click Office app and select App settings.
• Click the Reset button under the Reset section to reset Microsoft Office.

It will reinstall Microsoft Office and revert to default settings.

Answer 2

In my original post I answered most of those questions. I checked that it is Win 11. It is not a Mac and I have the latest Office version.

Answer 3

I don't know if you can help me answer the questions I asked you, since I was seeing in past forums that it was a privacy issue regarding the use of Windows 11 on Apple computers

Answer 4

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue! I am not employed by Microsoft, I would be happy to assist you.

Could you share with me a little more information about the problem:

• What Windows are you using?
• Is your computer Mac?
• What year of offices are you using?

Answer 5

Hmmm... Now it seems to be working. What is going on here?

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