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Computer crashing

Anonymous
2024-05-04T02:48:10+00:00

My computers been crashing when gaming and as far as I can tell it's nothing wrong with the hardware I looked into to th vewer thing and saw this error I have no clue what this means can someone help.

Faulting application name: StartMenuExperienceHost.exe, version: 0.0.0.0, time stamp: 0x0cb7f68b

Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89

Exception code: 0xc0000409

Fault offset: 0x000000000007286e

Faulting process id: 0x1db8

Faulting application start time: 0x01da9ce59c160710

Faulting application path: C:\Windows\SystemApps\Microsoft.Windows.StartMenuExperienceHost_cw5n1h2txyewy\StartMenuExperienceHost.exe

Faulting module path: C:\Windows\ System32\ucrtbase.dll

Report Id: 46a27866-758c-4fa1-83ca-aa3c131bd68b

Faulting package full name: Microsoft.Windows.StartMenuExperienceHost_10.0.19041.4239_neutral_neutral_cw5n1h2txyewy

|Faulting package-relative application ID: App

Windows for home | Windows 10 | Performance and system failures

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  1. DaveM121 891.6K Reputation points Independent Advisor
    2024-05-05T06:12:51+00:00

    Without dump file data to analyse, it is almost impossible to troubleshoot the system crashes, as a first step, please try this.

    Completely remove the current graphics card device driver using the widely available free DDU utility, then restart your PC and go to the support page for your PC on the manufacturer's website to download and install their recommended version of the graphics card device driver.

    A slightly older version of that driver is more stable than the latest version.

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  2. Anonymous
    2024-05-04T12:23:24+00:00

    I've searched all my files and have not found a minidump file

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  3. DaveM121 891.6K Reputation points Independent Advisor
    2024-05-04T05:21:30+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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