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Bluescreen issue

Anonymous
2024-05-07T11:10:51+00:00

Hello Dear Microsoft team,

I always get bluescreen on my laptop. I updated BIOS and all windows patches. Everything is up to date. But I could not solve bluescreen issue. I obtained below minidump file from the computer. Could you please review it and then could inform me about the reason?

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true

   EnableRedirectToV8JsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.062 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [D:\050724-14671-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*https://msdl.microsoft.com/download/symbols
Symbol search path is: srv*https://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 10 Kernel Version 22621 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 22621.1.amd64fre.ni_release.220506-1250
Kernel base = 0xfffff804`2ae00000 PsLoadedModuleList = 0xfffff804`2ba13110
Debug session time: Tue May  7 11:57:20.666 2024 (UTC + 3:00)
System Uptime: 0 days 0:09:58.752
Loading Kernel Symbols
...............................................................
................................................................
................................................................
..............................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000061`c55e9018).  Type ".hh dbgerr001" for details
Loading unloaded module list
.................
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff804`2b2183e0 48894c2408      mov     qword ptr [rsp+8],rcx ss:ffff900f`e3746b70=000000000000000a
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: fffff23e228ae000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8042b21e070, address which referenced memory

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2062

    Key  : Analysis.Elapsed.mSec
    Value: 15490

    Key  : Analysis.IO.Other.Mb
    Value: 3

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 26

    Key  : Analysis.Init.CPU.mSec
    Value: 453

    Key  : Analysis.Init.Elapsed.mSec
    Value: 44788

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 93

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xa

    Key  : Bugcheck.Code.TargetModel
    Value: 0xa

    Key  : Failure.Bucket
    Value: AV_nt!KeCopyPage

    Key  : Failure.Hash
    Value: {6047b1b1-5787-b5b7-6629-77356b82f3cd}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 1417df84

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 0

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 1

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 1

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 21631230

    Key  : Hypervisor.Flags.ValueHex
    Value: 14a10fe

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7

    Key  : WER.OS.Branch
    Value: ni_release

    Key  : WER.OS.Version
    Value: 10.0.22621.1

BUGCHECK_CODE:  a

BUGCHECK_P1: fffff23e228ae000

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8042b21e070

FILE_IN_CAB:  050724-14671-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b

READ_ADDRESS: fffff8042bb1c4a8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 fffff23e228ae000 

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  powershell.exe

TRAP_FRAME:  ffff900fe3746cb0 -- (.trap 0xffff900fe3746cb0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffffffffff080 rbx=0000000000000000 rcx=fffff23e228ad000
rdx=fffff23e228ae000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8042b21e070 rsp=ffff900fe3746e48 rbp=ffffd9800dae2390
 r8=0000000020000001  r9=0000000000000000 r10=ffffd9800843dd70
r11=ffff900fe3746df0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
nt!KeCopyPage+0x10:
fffff804`2b21e070 0f280402        movaps  xmm0,xmmword ptr [rdx+rax] ds:fffff23e`228ad080=20081c0e21089c4500007ffc492b0250
Resetting default scope

STACK_TEXT:  
ffff900f`e3746b68 fffff804`2b22e269     : 00000000`0000000a fffff23e`228ae000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
ffff900f`e3746b70 fffff804`2b229705     : 00000001`00000000 fffff804`2b2654a0 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
ffff900f`e3746cb0 fffff804`2b21e070     : fffff804`2b11b2e9 00000000`c0000001 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x485
ffff900f`e3746e48 fffff804`2b11b2e9     : 00000000`c0000001 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeCopyPage+0x10
ffff900f`e3746e50 fffff804`2b10765c     : 1a000001`49aee867 ffffd980`00000000 00000000`00000000 ffffa93f`00000000 : nt!MiCopyPage+0x179
ffff900f`e3746f20 fffff804`2b079105     : ffff9707`519c50c0 fffff804`2b030d37 ffff9707`519c5740 80000004`8f613225 : nt!MiCopyOnWrite+0x56c
ffff900f`e37471b0 fffff804`2b0309f2     : ffff900f`e3747300 80000004`8f613225 00007ffc`483ea608 ffff900f`e37473e0 : nt!MiValidFault+0x295
ffff900f`e3747230 fffff804`2b03017b     : ffff9707`519c5740 00000000`00000110 00000000`00000000 00000061`c597ea10 : nt!MiUserFault+0x492
ffff900f`e37472c0 fffff804`2b2295fa     : ffff900f`e3747460 00000061`c597c688 00000000`00000000 000001bf`446a2dc0 : nt!MmAccessFault+0x13b
ffff900f`e37473e0 00007ffc`732d5d2b     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x37a
00000061`c597e820 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffc`732d5d2b

SYMBOL_NAME:  nt!KeCopyPage+10

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.22621.3447

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  10

FAILURE_BUCKET_ID:  AV_nt!KeCopyPage

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {6047b1b1-5787-b5b7-6629-77356b82f3cd}

Followup:     MachineOwner
---------

0: kd> lmvm nt
Browse full module list
start             end                 module name
fffff804`2ae00000 fffff804`2be47000   nt         (pdb symbols)          C:\ProgramData\Dbg\sym\ntkrnlmp.pdb\7AF38CD76BBE27EABD51A523C93EEAAC1\ntkrnlmp.pdb
    Loaded symbol image file: ntkrnlmp.exe
    Mapped memory image file: C:\ProgramData\Dbg\sym\ntkrnlmp.exe\EC7C65781047000\ntkrnlmp.exe
    Image path: ntkrnlmp.exe
    Image name: ntkrnlmp.exe
    Browse all global symbols  functions  data
    Image was built with /Brepro flag.
    Timestamp:        EC7C6578 (This is a reproducible build file hash, not a timestamp)
    CheckSum:         00B87E6C
    ImageSize:        01047000
    File version:     10.0.22621.3447
    Product version:  10.0.22621.3447
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        1.0 App
    File date:        00000000.00000000
    Translations:     0409.04b0
    Information from resource tables:
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     ntkrnlmp.exe
        OriginalFilename: ntkrnlmp.exe
        ProductVersion:   10.0.22621.3447
        FileVersion:      10.0.22621.3447 (WinBuild.160101.0800)
        FileDescription:  NT Kernel & System
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2024-05-07T15:20:01+00:00

    Hi!

    As a first try, run these commands in windows terminal:

    DISM /Online /Cleanup-Image /RestoreHealth

    sfc /scannow

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