Random Restart!

Question

Hi everyone,

Since I upgraded to window 11, my PC randomly restart and I tried to fix it by following other topics but it wont work. Here is my event log.

https://drive.google.com/file/d/12YI0FHX6ex3UQeHm1noVwjIDDw0yLbLX/view?usp=sharing

Thank you!

Answer 1

Thank you for that information.

Right click your Start button and open Device Manager.

Please provide a screenshot of that window.

Answer 2

Hi Dave,

There is no sign of restarting. It just restart at will. Addtionally, sometimes the PC screen was freeze then I had to manual restart it.

Answer 3

When your PC automatically restarts, what happens, does it black screen or blue screen, or does it instantly shut down, is there any notification before it restarts?

Answer 4

Hi Dave,

I checked my folder, but there is no folder like that. I updated the lastest update from window update and the lastest bios, but it still randomly restart. I didnt have this problem while using window 10 but since it was 11, I got in many headache

Answer 5

Hi, I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.