If your PC continues to crash, please upload any new minidump files you may have for analysis.
Blackscreening and Bluescreening causing PC Restart: Driver Power State Failure
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Anonymous
Computer Type: Desktop
GPU: NVidia GeForce 3080
CPU: RYZEN 7 5800x 8-Core
Motherboard: TUF GAMING X570-PLUS (WI-FI)
BIOS Version: American Megatrends Inc. 4602, 2/23/2023
RAM: Corsair Vengeance RGB Pro 32GB (2 x 16GB) DDR4 DRAM 3200MHz C16
PSU: RMx Series™ RM1000x — 1000 Watt 80 PLUS® Gold Certified Fully Modular PSU
Case: Fractal Design Meshify C ATX Mid Tower Case
Operating System & Version: WINDOWS 10 Education Version10.0.19045 Build 19045
GPU Drivers: GEFORCE GAME READY DRIVER - Version 551.23
Chipset Drivers: Unsure
Background Applications: DISCORD, OPERAGx
Description of Original Problem: Having random blackscreens where the computer will reset itself and restart without any prompt. Was having bluescreens before but now it's just black.
Troubleshooting: Have already tried using AMD Driver updater, checked driver booster, ran DriverVerifier (got a bluescreen loop and had to restore to previous point, opening WinDbg gives me [FAILURE_BUCKET_ID: 0x9F_3_disk_IMAGE_amd_sata.sys]. Tried uninstalling AMD SATA Controller in device manager and restarting.
Attached link for minidump: https://drive.google.com/drive/folders/1aFM15OUjXIvjwP6G7xAT75wONvU7WFQs?usp=sharing
Windows for home | Windows 10 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
10 answers
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Anonymous
2024-05-15T06:02:56+00:00 I've tried manually uninstalling the driver and restarting my PC. It ends up just putting the same driver back and I continue to have the crashes.
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DaveM121 891.1K Reputation points Independent Advisor2024-05-15T05:56:01+00:00 Can you re-install the driver manually rather than updating the driver too replace the current corrupt driver?
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Anonymous
2024-05-15T02:55:00+00:00 Hi Dave, I went to the support page and downloaded the folders they recommended but it's the same ASUS chipset installing software that I've already tried using. It doesn't update the offending driver at all that's reported in the minidump. The AMD SATA Controller is still untouched and the driver date is still 4/1/2017.
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DaveM121 891.1K Reputation points Independent Advisor
2024-05-14T06:27:06+00:00 Hi, I am Dave, I will help you with this.
Your minidump file indicates it is the AMD chipset drivers causing your PC to crash.
Go to the support page for your PC or Motherboard on the manufacturers website, then from there, manually download and install (not update) the version of AMD chipset drivers they recommend.