Critical Error "Microsoft-Windows-Kernel-Power"

Question

Hello,

I am having this issue where my PC randomly restarts at different occasions. At first it would occur during an application such as steam being opened, but recently it restarted and it wouldn't want to stay on the log in screen and go directly in to blue screening.

Mind you I replaced my mother board and CPU and had a Air cooling fan with no issues. I recently bought a MSI MAG Coreliquid360R liquid cooler to replace the air cooling on the CPU. I didn't notice any problems at first then the restarting happened. I know I should try and replace the air cooler to see if that is the cause but there shouldnt be any issues. I also replaced my power supply thinking my pc wasnt getting the correct amount of power and I still run into the issue. My CPU runs at normal temperature as well.

Here are my Specs:

Ryzen 9 5800x

ASUS ROG STRIX B550-F Motherboard

RTX 2080

32gb ram

850w power supply

Here is the information in the Event Viewer I was able to pull:

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

---

	Provider	<br>	---	<br><br><br>				[ Name]	Microsoft-Windows-Kernel-Power	<br>	---	---	---	---	---	<br><br><br><br>				[ Guid]	{331c3b3a-2005-44c2-ac5e-77220c37d6b4}	<br>	---	---	---	---	---

				EventID	41	<br>	---	---	---

				Version	9	<br>	---	---	---

				Level	1	<br>	---	---	---

				Task	63	<br>	---	---	---

				Opcode	0	<br>	---	---	---

				Keywords	0x8000400000000002	<br>	---	---	---

Thanks in advance!

Answer 1

Do keep us posted.

Answer 2

Interesting... Okay I will run that test and get back to you. Thanks!

Answer 3

Thanks, Da. Seems like the memory module is defective. As you changed the CPU, possible also that it is incompatible.

Looks like a Memory test is required.

I suggest you running a memory test for at least 8 passes, preferably overnight.

https://www.tenforums.com/tutorials/14201-memte...

When the test completes post back the Image(You can use your phone's camera).

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Answer 4

Hello Sumit,

thanks for your help. Here is the link to the file.

System Logs.evtx

Thanks

Answer 5

Hi,

I'm Sumit, here to answer your query at the Microsoft Community.

Let us dive deep and find the root cause.

To better understand the issue, Please see the article below on how to share System logs.

http://www.yourwindowsguide.com/2017/12/how-to-...

Content on the above blog is written by a Windows MVP so it is safe. However, do watch out for the ads.