Recurring BSOD's

Question

Hello, I keep experiencing bluescreens where the main thing that failed is ntoskrnl.exe. I have used Memtest86 to check my RAM and everything turned out ok. I have also tried using Driver Verifier, but on boot it bluescreened with logi_lamparray.sys causing it. I have a Logitech G102 mouse, but I don't have Logitech G Hub installed.

I have also made an archive with my minidumps: https://drive.google.com/file/d/1GWa4ev9Rk6CKMaH9xGe_WqIeA-s1YF5s/view?usp=drive_link

Please help me as it's getting quite irritating for me to experience BSOD's a couple times every day.

Answer 1

The BlueScreenView has not been giving reliable information recently. It always says that it was "ntoskrnl.exe" that caused the crash when, in fact, it was another component or a driver.

Have you performed the clean install of the AMD driver?

About the Logitech driver detected by the Driver Verifier, check if that driver is used by your Logitech G102 mouse.

1. Press "Windows + X" and select "Device Manager";
2. Expand the "Mice and other pointing devices" category;
3. Right-click on the Logitech mouse and select "Properties";
4. Select the "Driver" tab and click on "Driver details".

Send a screenshot of the driver details window.

I await your reply. Click on the "Reply" button below my reply.

Answer 2

Hello, I've experienced a bluescreen earlier. I've downloaded BlueScreenView and I've seen that all the minidumps have some interesting time strings. Is this anything to worry about? Is it time for a reinstall?
I'll attach a photo of BlueScreenView to see what I mean.

Also, here's the minidump: https://drive.google.com/file/d/1PZLMI6D0XdxxI_Ke97Gak1S0NP7OzqgK/view?usp=drive_link

Answer 3

Ok. If you have any questions, don't hesitate to ask. Click on the "Reply" button below my reply.

Answer 4

Hello, I have uninstalled the NVIDIA driver using DDU and downloaded the latest one from their website. If I'll still experience BSODs I'll try doing the same, but this time for AMD as well and using the drivers that you have linked. I'll keep you updated.

Answer 5

Hi. I'm David, and I'm happy to help you.

I checked all the minidumps. But one directly mentions the driver "dxgkrnl.sys" as the cause of the crash. It's usually a problem with the graphics card driver.

Doing a clean install of the driver may resolve the issue. However, as your notebook has an integrated and dedicated graphics card, I suggest you clean install both drivers.

AMD graphic card:

Download the latest driver for your integrated graphics card from the link below. Then, use the free DDU tool to remove the current driver. Then, install the latest driver using the installer you downloaded.

I suggest disconnecting from the internet during the entire procedure.

(Turn off Wi-Fi or disconnect the Ethernet cable.)

AMD driver download: https://dlcdnets.asus.com/pub/ASUS/GamingNB/Dri...

Run the downloaded file and follow the on-screen instructions to install the driver.

DDU download: https://www.guru3d.com/files-details/display-dr...

Nvidia graphics driver:

Download the latest driver for your Nvidia graphics card from the link below. Then, use the free DDU tool to remove the current driver. Then, install the latest driver using the installer you downloaded.

I suggest disconnecting from the internet during the entire procedure.

(Turn off Wi-Fi or disconnect the Ethernet cable.)

Nvidia driver download: https://dlcdnets.asus.com/pub/ASUS/GamingNB/Ima...

(For laptops, it is recommended to use the latest Nvidia driver provided by the laptop manufacturer.)

Run the downloaded file and follow the on-screen instructions to install the driver.

See if the system will work stable after this.

Drivers source: https://www.asus.com/laptops/for-gaming/tuf-gam...

See if the system will work stable after this.

If you need a tutorial for using DDU, I recommend the video below.

https://www.youtube.com/watch?v=bP-2B14Nckw

If the BSOD occurs again after doing this, send the minidump created by it. Click on the "Reply" button below my reply.

Feel free to ask back any questions.

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