Blue dump issue

Question

Hi Team,

We are facing issue with blue dump, I have attached the dump file for your reference. Please find it and provide your assistant accordingly.

************* Preparing the environment for Debugger Extensions Gallery repositories **************
   ExtensionRepository : Implicit
   UseExperimentalFeatureForNugetShare : true
   AllowNugetExeUpdate : true
   NonInteractiveNuget : true
   AllowNugetMSCredentialProviderInstall : true
   AllowParallelInitializationOfLocalRepositories : true

   EnableRedirectToV8JsProvider : false

   -- Configuring repositories
      ----> Repository : LocalInstalled, Enabled: true
      ----> Repository : UserExtensions, Enabled: true

>>>>>>>>>>>>> Preparing the environment for Debugger Extensions Gallery repositories completed, duration 0.000 seconds

************* Waiting for Debugger Extensions Gallery to Initialize **************

>>>>>>>>>>>>> Waiting for Debugger Extensions Gallery to Initialize completed, duration 0.094 seconds
   ----> Repository : UserExtensions, Enabled: true, Packages count: 0
   ----> Repository : LocalInstalled, Enabled: true, Packages count: 41

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Brisk Administrator\Desktop\Minidump\050924-29078-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 19041 MP (12 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Kernel base = 0xfffff804`0be00000 PsLoadedModuleList = 0xfffff804`0ca2a2c0
Debug session time: Thu May  9 19:06:09.070 2024 (UTC + 5:30)
System Uptime: 0 days 1:21:45.776
Loading Kernel Symbols
...............................................................
................................................................
................................................................
................................................................
...............
Loading User Symbols
Unable to read LDR_DATA_TABLE_ENTRY at 000001ff`c3e42c90 - HRESULT 0x80004005

Loading unloaded module list
..........................
WARNING: .reload failed, module list may be incomplete
For analysis of this file, run !analyze -v
nt!KeBugCheckEx:
fffff804`0c1fdaf0 48894c2408      mov     qword ptr [rsp+8],rcx ss:0018:fffff580`c328d840=000000000000000a
1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000050, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8040fecd66f, address which referenced memory

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2031

    Key  : Analysis.Elapsed.mSec
    Value: 2038

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 749

    Key  : Analysis.Init.Elapsed.mSec
    Value: 25697

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 105

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xd1

    Key  : Bugcheck.Code.TargetModel
    Value: 0xd1

    Key  : Failure.Bucket
    Value: AV_NETIO!StreamInvokeCalloutAndNormalizeAction

    Key  : Failure.Hash
    Value: {c2ca2d1f-cfdc-88d5-c7bc-7693b8f0de04}

    Key  : Hypervisor.Enlightenments.Value
    Value: 68673420

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 417df8c

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 0

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 1

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 1

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 21631230

    Key  : Hypervisor.Flags.ValueHex
    Value: 14a10fe

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1

BUGCHECK_CODE:  d1

BUGCHECK_P1: 50

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff8040fecd66f

FILE_IN_CAB:  050924-29078-01.dmp

READ_ADDRESS: fffff8040cafb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 0000000000000050 

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  firefox.exe

TRAP_FRAME:  fffff580c328d980 -- (.trap 0xfffff580c328d980)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000002000 rbx=0000000000000000 rcx=ffff9f8725ccab01
rdx=0000000000002006 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8040fecd66f rsp=fffff580c328db10 rbp=fffff580c328db89
 r8=0000000000510456  r9=0000000000000000 r10=0000000000000108
r11=0000000000003000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
NETIO!StreamInvokeCalloutAndNormalizeAction+0x213:
fffff804`0fecd66f 4183795003      cmp     dword ptr [r9+50h],3 ds:00000000`00000050=????????
Resetting default scope

STACK_TEXT:  
fffff580`c328d838 fffff804`0c212269     : 00000000`0000000a 00000000`00000050 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff580`c328d840 fffff804`0c20dc34     : 00000000`00000c02 ffff9f86`00000000 00000000`00000000 00000000`00000002 : nt!KiBugCheckDispatch+0x69
fffff580`c328d980 fffff804`0fecd66f     : fffff580`c328dc88 fffff580`c328dc50 00000000`00000001 00000000`63467453 : nt!KiPageFault+0x474
fffff580`c328db10 fffff804`0fecd1c4     : fffff580`c328df70 ffff9f87`25ccab30 00000000`00000000 ffff9f87`25ccac00 : NETIO!StreamInvokeCalloutAndNormalizeAction+0x213
fffff580`c328dbe0 fffff804`0fecc7cf     : 00000000`00000014 fffff804`4c481af4 ffff9f87`00000002 fffff580`c328e5f0 : NETIO!StreamProcessCallout+0x3fc
fffff580`c328dd10 fffff804`0fec962b     : ffff9f86`f1ee0014 fffff580`c328e5f0 fffff580`c328e620 fffff580`c328e4a0 : NETIO!ProcessCallout+0x76f
fffff580`c328de90 fffff804`0fec81ca     : ffff9f87`2c58a820 ffff9f86`f1bba960 00000000`00000000 fffff804`00000014 : NETIO!ArbitrateAndEnforce+0x71b
fffff580`c328dff0 fffff804`0fec78db     : ffff9f87`22ef4890 fffff580`c328e4f0 fffff580`c328e4f0 ffff9f87`2c3e8ce0 : NETIO!KfdClassify+0x37a
fffff580`c328e3f0 fffff804`0fec74fa     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : NETIO!StreamClassify+0x28b
fffff580`c328e590 fffff804`0fec7198     : 00000000`00000000 fffff580`c328ed00 00000000`00000014 00000000`00000000 : NETIO!StreamCommonInspect+0x282
fffff580`c328e980 fffff804`0ffb0189     : 00000000`00000000 fffff580`c328ed00 fffff580`c328ea81 fffff580`c328eaa8 : NETIO!WfpStreamInspectSend+0x2a8
fffff580`c328ea10 fffff804`0ffafa8e     : 00000000`00000000 00000000`00000000 fffff580`c328ec70 fffff804`0ffafa60 : tcpip!TcpEnqueueTcbSend+0x6d9
fffff580`c328eb50 fffff804`0c073f88     : ffff9f86`f66fe801 00000000`00000000 fffff580`00000000 00000000`00000001 : tcpip!TcpTlConnectionSendCalloutRoutine+0x2e
fffff580`c328eb90 fffff804`0c073efd     : fffff804`0ffafa60 fffff580`c328ec70 ffff9f87`2a3e51b8 00000000`2a4e1dff : nt!KeExpandKernelStackAndCalloutInternal+0x78
fffff580`c328ec00 fffff804`100189e0     : 00000000`00000000 00000000`00000000 1a000003`ad262867 fffff804`4c3605a0 : nt!KeExpandKernelStackAndCalloutEx+0x1d
fffff580`c328ec40 fffff804`4c35e0d0     : ffff9f87`2a3e51b8 ffff9f86`f66fe8d0 00000000`000001ac ffff9f87`2a3e51b8 : tcpip!TcpTlConnectionSend+0x80
fffff580`c328ecb0 fffff804`4c35defa     : ffff9f86`f66fe8d0 fffff580`c328f480 ffff9f87`27657430 ffff9f87`2a3e57e0 : afd!AfdTLStartBufferedVcSend+0xa0
fffff580`c328ed60 fffff804`4c343fa0     : ffff9f87`2a3e51b8 1a000003`ad262867 00000000`000001ac fffff580`c328f250 : afd!AfdFastConnectionSend+0x2a2
fffff580`c328ee30 fffff804`0c42dd36     : 00000000`00000000 00000000`00000000 fffff580`c328f480 ffff9f87`2fa1fce0 : afd!AfdFastIoDeviceControl+0xf90
fffff580`c328f1d0 fffff804`0c42d596     : 000001ff`e9af3000 00000000`00000554 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0x786
fffff580`c328f320 fffff804`0c2119c5     : 00000000`00000000 00000000`00000000 00000000`00000000 00000066`3a9ad978 : nt!NtDeviceIoControlFile+0x56
fffff580`c328f390 00007ffa`0122d194     : 00007ff9`fd8693bf 00000000`00000005 00000000`00000020 00000066`3a9ad778 : nt!KiSystemServiceCopyEnd+0x25
00000066`3a9ad398 00007ff9`fd8693bf     : 00000000`00000005 00000000`00000020 00000066`3a9ad778 00000066`3a9ad568 : 0x00007ffa`0122d194
00000066`3a9ad3a0 00000000`00000005     : 00000000`00000020 00000066`3a9ad778 00000066`3a9ad568 00000066`3a9ad440 : 0x00007ff9`fd8693bf
00000066`3a9ad3a8 00000000`00000020     : 00000066`3a9ad778 00000066`3a9ad568 00000066`3a9ad440 00000066`0001201f : 0x5
00000066`3a9ad3b0 00000066`3a9ad778     : 00000066`3a9ad568 00000066`3a9ad440 00000066`0001201f 00000066`3a9ad410 : 0x20
00000066`3a9ad3b8 00000066`3a9ad568     : 00000066`3a9ad440 00000066`0001201f 00000066`3a9ad410 00007ff9`00000018 : 0x00000066`3a9ad778
00000066`3a9ad3c0 00000066`3a9ad440     : 00000066`0001201f 00000066`3a9ad410 00007ff9`00000018 00000000`00000000 : 0x00000066`3a9ad568
00000066`3a9ad3c8 00000066`0001201f     : 00000066`3a9ad410 00007ff9`00000018 00000000`00000000 000001ff`00000000 : 0x00000066`3a9ad440
00000066`3a9ad3d0 00000066`3a9ad410     : 00007ff9`00000018 00000000`00000000 000001ff`00000000 00000066`3a9ad440 : 0x00000066`0001201f
00000066`3a9ad3d8 00007ff9`00000018     : 00000000`00000000 000001ff`00000000 00000066`3a9ad440 00000000`00000554 : 0x00000066`3a9ad410
00000066`3a9ad3e0 00000000`00000000     : 000001ff`00000000 00000066`3a9ad440 00000000`00000554 00000000`00000554 : 0x00007ff9`00000018

SYMBOL_NAME:  NETIO!StreamInvokeCalloutAndNormalizeAction+213

MODULE_NAME: NETIO

IMAGE_NAME:  NETIO.SYS

IMAGE_VERSION:  10.0.19041.4355

STACK_COMMAND:  .cxr; .ecxr ; kb

BUCKET_ID_FUNC_OFFSET:  213

FAILURE_BUCKET_ID:  AV_NETIO!StreamInvokeCalloutAndNormalizeAction

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {c2ca2d1f-cfdc-88d5-c7bc-7693b8f0de04}

Followup:     MachineOwner
---------

Answer 1

Hello, IT Brisk

Thank you for providing the dump file of your system blue screen.

I have checked the file and it is possible that the blue screen is caused by a glitch in the NIC driver when you are using FireFox.

I found that other users also have the same problem as you, you can refer to the solution mentioned by our Specialist, but you have already tried the solution given by our Agent to update the NIC driver, you can try to enter the safe mode to see if the problem still occurs.

For detailed steps, you can refer to the solution given by our Agent in this thread:

Netio.sys BSOD - Microsoft Community

Best Regards.

Jeffrey - MSFT | Microsoft Community Support Specialist

Answer 2

Hello，IT Brisk

Thank you for posting in the Microsoft community.

I see that your blue screen log shows that you are using Firefox to browse the web with abnormal network throughput resulting in a blue screen crash, if you have any network acceleration or proxy software turned on, please turn it off temporarily first.

Then we will update the driver of your network card, please go to the official website of your computer to download the latest version of the corresponding model of network card driver, overlay and install it into the system, then restart your computer to check if the problem still exists.

After performing the above steps you can use it normally, if the blue screen problem occurs again, you can upload the blue screen error log to the cloud or thread, we will provide you with further advice.

Best Regards，

Rota|Microsoft Community Support Specialist