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KMODE exception not handled

Anonymous
2024-05-27T05:35:00+00:00

Hey, couple months ago my pc started crashing very often, and recently its turned in to a blue screen of KMODE EXCEPTION NOT HANDLED. The crashing usually only occurred during gaming, it has now gone further to turn into this blue screen and happened twice so far without me having a game open.

  • I've tried the following
  • Run the memory diagnostic tool
  • Removed and swapped the memory slots over
  • Unplugged all cables and re-assembled
  • Installed windows on various hard drives (SSD and HDD)

Not sure what it causing this, will attach a minidump

https://1drv.ms/f/c/08ed954760d5fdce/ElHdrxRNJUhKs3ZCswjianMBTIg0I8IzcrU6J_Zl2G5RdQ?e=PaNJM2

Windows for home | Windows 10 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. DaveM121 891.1K Reputation points Independent Advisor
    2024-05-28T06:33:45+00:00

    That indicates that latest crash is also related to the graphics drivers, if you cannot find a version of the drivers that is stable on your system, it may be best to get your hardware tested at a PC Repair Shop.

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  2. Anonymous
    2024-05-27T19:49:55+00:00

    Problem seems to be consistent no matter which driver I use, though a new crash has popped up which is my displays go blank, the audio keeps playing, and my GPU fans go max speed before the computer eventually restarts. Is there anything else I can see to narrow this down?

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  3. DaveM121 891.1K Reputation points Independent Advisor
    2024-05-27T09:11:08+00:00

    Yes, it is still the Nvidia drivers listed as the cause of the system crashes, try a couple of other older drivers to find one that is stable on your system.

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  4. Anonymous
    2024-05-27T09:06:44+00:00

    I just tried this, and the blue screen went away along with the issue being slightly better, but eventually my pc went back to its old way of crashing which was my screen freezing with the audio playing for a bit before restarting.

    https://1drv.ms/f/c/08ed954760d5fdce/EmrzbASyiLFCoLq71zRWLBwBWy_3n-kRz4eqKGVGSewhUA?e=W4vkBE I added the latest minidump, is it still a graphics driver issue? Probably means I have to go further back.

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  5. DaveM121 891.1K Reputation points Independent Advisor
    2024-05-27T06:11:31+00:00

    Hi, I am Dave, I will help you with this.

    Your minidump files indicate that it is the device driver on your Nvidia graphics card that is causing the system to crash

    Completely remove the current Nvidia device driver using the widely available free DDU utility, then restart your PC and go to the Nvidia website to download and install a slightly older version of the Nvidia device driver.

    A slightly older version of that driver is more stable than the latest version.

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