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(BSOD) error, Windows 11 PC

Anonymous
2024-05-13T09:39:39+00:00

Hi,

My Laptop keeps crashing on and off and I get an BSOD error message. Tried updating drivers and running windows update but issue persists.

Any help is very much appreciated.

Link to mini dump file: https://1drv.ms/u/s!AjQJjCC33PS_bYuvTppP4U_02RE?e=D4JAwP

Thanks.

Windows for home | Windows 11 | Performance and system failures

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  1. DYARI BARHAM 34,936 Reputation points Independent Advisor
    2024-05-13T10:28:38+00:00

    Hi Peter,

    I'm Dyari. Thanks for reaching out. I will be happy to assist you in this regard.

    The minidump file indicates dxgmms2.sys file as a cause of the BSOD which is related to the display driver.

    Please, uninstall the display driver completely using this DDU free utility, then download/install the latest display driver or a driver that is compatible with your computer from the manufacturer's official website:

    https://www.guru3d.com/files-details/display-dr...

    Please let me know if you need further assistance and keep me updated.

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