Hello, I am Mite, an independent advisor and a user like you, and I am here to offer help.
According to the information from your dump files, here are some solutions that you can try:
- Download the drivers from the official website and install all the drivers that can be updated or reinstalled (including BIOS, discrete graphics card or integrated graphics card, sound card, network card, etc.).
- If the graphics card or CPU is overclocked, disable the overclocking and adjust it to the default frequency.
- Check if the memory modules are working properly. If there are multiple memory modules, make sure they are compatible. You can also try reseating the memory modules to prevent any loose connections.
- Repair system files: Search for "Command Prompt" in the search bar, then right-click it and select "Run as administrator". After opening the command prompt, enter the following command:
DISM /Online /Cleanup-Image /RestoreHealth
The command above can help you download the necessary files for repair. Then, enter:
sfc /scannow
This command scans for corrupted system files. You might need to wait a little bit longer at a certain stage (around 69%). This is normal. Please wait patiently for the scan to complete.
If the method above doesn't work, you can try using a Windows installation file to repair your computer. Here are the steps:
Download the Windows installation iso file first. Then, decompress the iso file. Open the folder from the decompressed files. You should see a setup.exe file. Open it. Follow the instructions to install Windows. There should be an option allowing you to keep your personal files and apps. That option is for repairing Windows, though it is very similar to reinstalling Windows, but it is not. However, I still recommend you to backup important files.
Here are the links to download Windows installation iso files:
Windows 11:
https://www.microsoft.com/software-download/win...
Windows 10:
https://www.microsoft.com/software-download/win...