Laptop keeps crashing

Question

Everytime I turn on my laptop it crashes after a few minutes or instantly crashes when I open my settings. This hasn't been the only problem, lately I've been having so many bugs which I thankfully got fixed but why do they happen?

Is switching to Windows 10 a better idea? Cause I swear I don't do anything on this thing other than use Adobe and play steam games????? Plus I've never had this many headache inducing problems when I had a windows 10 pc

Answer 1

Your minidump files indicate an AMD driver caused that crash, it is not clear if it is an AMD chipset driver or AMD graphics driver, the best option is to go to the support page for your PC on the manufacturers website, then from there, download and re-install the chipset drivers and graphics drivers they provide, if they are AMD.

Answer 2

Yep, it happened again.

Heres the link to the file: minidump.zip

Answer 3

Okay, I hope your system is now stable, if your PC does crash again, please upload any new minidump files you may get for analysis.

Answer 4

Hi

I checked my minidump and there is nothing there.

I also did a system recovery which seemed to fix my crashes for now.

Answer 5

Hi, I am Dave, I will help you with this.

Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

Open Windows File Explorer.

Navigate to C:\Windows\Minidump

Copy any minidump files onto your Desktop, then zip those up.

Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

Then post the link here to the zip file, so we can take a look for you.