microsoft store error code 0x80D06809 and can't downlord or upgrade anything

Question

microsoft store error code 0x80D06809 and can't downlord or upgrade anything i try everything that i found but it not work

***Moved from Gaming and Xbox / Store and subscriptions / Xbox Game Pass***

Answer 1

Hello, sakyoushisan-desu,

Welcome to the Microsoft Community!

Thank you for reaching out about the issue you’re experiencing with the Microsoft Store, specifically error code 0x80D06809, which is preventing you from downloading or upgrading anything. I understand how frustrating this can be, and I’m here to help.

Here are some troubleshooting steps you can try:

1. Reset Microsoft Store: Resetting the Microsoft Store app can often resolve a number of issues. Here’s how you can do it:

• Press Win + X on your keyboard to open the power user menu.
• Click on “Windows PowerShell (Administrator)” to open PowerShell with administrative privileges.
• In the PowerShell window, type the following command and press Enter:

Get-AppXPackage WindowsStore -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• Once the command execution is complete, close PowerShell and try downloading the app again from the Microsoft Store.

2. Check Date and Time Settings: Incorrect date and time settings on your device can sometimes interfere with Microsoft Store downloads. Make sure your date, time, and time zone settings are correct by following these steps:

• Open Settings by pressing Win + I.
• Go to “Time & Language” > “Date & Time.”
• Turn on the “Set the time automatically” and “Set time zone automatically” options if they are currently disabled.

3. Reset Windows Update Components: This includes stopping the Windows Update service, clearing the Windows Update cache, and then restarting the service. Here’s a guide on how to do it:

• Stop Windows Update Services:

net stop wuauserv net stop cryptSvc net stop bits net stop msiserver

• Rename the SoftwareDistribution and Catroot2 folders:

Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old Ren C:\Windows\System32\catroot2 Catroot2.old

• Restart Windows Update Services:

net start wuauserv net start cryptSvc net start bits net start msiserver You must run these commands at the command prompt or PowerShell with administrator privileges. After you run these commands, restart your computer.

If none of the above steps resolve the issue, there may be a more complex underlying issue that requires further investigation. In that case, please provide additional details about your device and any recent changes or updates that may have occurred.

I hope these steps help resolve the issue with the Microsoft Store error code 0x80D06809. Please let me know if you have any further questions or if you need additional assistance.

Best Regards,

Martin | Microsoft Community Support Specialist