My Touchpad Has Duplicates in The Device Manager

Question

My touchpad will not work when i went into the Device manager it would appear i have duplicates and on of the I2C HID Device is in error. Why do i have two and how to solve this issue. I even scrapped the BIOS and Firm Ware Because i just got this and pull the new HP software into this computer and still caused an error.

Answer 1

Hi Colton, I am John J.D., a fellow Microsoft user like you.

I understand you're having issues with your touchpad. I'm here to help. If one of the I2C HID devices is showing an error, it’s likely due to a driver issue or a conflict within the system. As for why there are two devices, if the touchpad driver fails or becomes corrupted, Windows might install a new I2C HID Device.

Here’s what you can do to resolve the issue:

First, check if there is an F function key (from F1 to F12) to disable or enable the touchpad. You can press the FN key + that F function key, or just the function key if FN lock (FN + Esc) is enabled.

You can also manually reinstall the driver from the Device Manager:

> Right-click the Start and select "Device Manager."

> Expand Human Interface devices. Right-click the I2C HID Device that has error and select "Update driver."

> Click "Browse my computer for drivers."

> Click "Let me pick from a list of available drivers on my computer."

> Click the driver listed under Model. Click "Next" to install and click "Close."

If the issue persists, please visit your PC manufacturer's support page for your specific model and download the most recent and recommended BIOS and touchpad drivers.

Let me know how it goes by clicking "Reply" below to continue the conversation.

John J.D.

Answer 2

That's strange, but I'm glad manually installing it solved the issue. However, I'm confused as to why there were different outcomes when updating manually versus using an automated process.

Answer 3

Thank you for letting me know, Colton!

It’s great to hear that manually installing the driver resolved the issue! The difference in outcomes between manual and automated updates can indeed be confusing. Automated updates might install generic drivers that are not fully compatible with your hardware, whereas manual installation allows you to select the precise driver that the manufacturer recommends.

If you'd like, you can click "Yes" below the response that provided the helpful solution. This way, any users who come across this thread with similar issues will find the steps and benefit as well. Thank you!

John J.D.