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Unexpected Bluescreen

Anonymous
2024-05-29T18:44:21+00:00

My pc is getting bsod is getting a lot of bsods, it is happening from last hour whenever I try to start docker. But I am using docker from a long time and my pc was working fine, and I have not changed anything settings in the docker.

Version-23H2

Build-22631.3593

I ran common troubleshooting steps mentioned below with no success.

-Disabling unwanted windows features.

-Turning windows hypervisor off and on.

-Running DISM scan health and RestoreHealth commands.

-Running Scan Scan(no error found).

Minidump files

https://www.dropbox.com/scl/fo/h8a0f8fxn1el3r5cgmpp4/ANuhc6SPTCM__Sc2kuMJfgE?rlkey=u92yqa46l4ftclqhwtdb6jljv&st=eo335w9f&dl=0

Edit:

Now, it started crashing randomly without any reason.

I removed all the graphics and audio driver using DDU. Reinstalled them from OEM site. For now, the issue seems to be solved, I will observe the machine for some time.

Windows for home | Windows 11 | Performance and system failures

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Answer accepted by question author

Jonathan Deives 74,060 Reputation points Independent Advisor
2024-05-29T20:18:45+00:00

My name is Jonathan Deives. I'm an Independent Advisor and I will be happy to help you today.

The minidump files indicates that the cause of the BSOD is "dxgmms2.sys " which is an graphic card driver.

Use the DDU tool to uninstall the current video card driver and download an older driver, before the last one was released.

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  1. Jonathan Deives 74,060 Reputation points Independent Advisor
    2024-05-30T05:34:28+00:00

    If you have more questions, I'll be happy to help.

    If you wish, you can click "Yes" below the answer that provided the helpful solution. This way, any user who finds this thread with similar issues will also find the steps to resolve the issue.

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  2. Anonymous
    2024-05-30T05:31:39+00:00

    I removed all the graphics and audio driver using DDU. Reinstalled them from OEM site. For now, the issue seems to be solved, I will observe the machine for some time.

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