Problems after KB5037853 update

Question

Unfortunately, after updating the system there are errors with explorer.exe.
Mainly when you connect a usb device, or an external drive, explorer.exe loses performance and crashes.

Source
Windows Explorer

Summary
Stopped responding and was closed

Date
31.05.2024 13:55

Status
Report has been sent

Description
A problem caused this program to stop interacting with Windows.

Path to the application causing the error: C:Windowsexplorer.exe

Signature of the problem
Name of the problem event: AppHangB1
Application Name: explorer.exe

Application Version: 10.0.22621.3672
Application Timestamp: 4d4ccb18
Hang Signature: d1df

Hang Type: 134217728
Operating System Version: 10.0.22631.2.0.0.256.48
Regional Settings ID: 1045
Additional Hang Signature 1: d1df3258eb80f6e970cdc5943b8288ff

Additional Hang Signature 2: 9e3d
Additional Hang Signature 3: 9e3d0728c76d17ab0e5f26b7229f0aaf
Additional Hang Signature 4: d1df
Additional Hang Signature 5: d1df3258eb80f6e970cdc5943b8288ff
Additional Hang Signature 6: 9e3d
Additional Hang Signature 7: 9e3d0728c76d17ab0e5f26b7229f0aaf

Additional information about the problem
Package ID: 5407ef6258da803a0d8bba778e4b54d9 (2129000271513867481)

Source
Windows Explorer

Summary
Stopped responding and was closed

Date
31.05.2024 14:01

Status
Report has been sent

Description
A problem caused this program to stop interacting with Windows.

Path to the application causing the error: C:Windowsexplorer.exe

Signature of the problem
Name of the problem event: AppHangB1
Application Name: explorer.exe

Application Version: 10.0.22621.3672
Application Timestamp: 4d4ccb18
Hang Signature: 4a1c

Hang Type: 134217728
Operating System Version: 10.0.22631.2.0.0.256.48
Regional Settings ID: 1045
Additional Hang Signature 1: 4a1cdc9003511fff2605397ffe0ceefa
Additional Hang Signature 2: a172
Additional Hang Signature 3: a17243997ca34140b60a44489ec40268
Additional Hang Signature 4: 4a1c
Additional Hang Signature 5: 4a1cdc9003511fff2605397ffe0ceefa
Additional Hang Signature 6: a172
Additional Hang Signature 7: a17243997ca34140b60a44489ec40268

Additional information about the problem
Package ID: 539f59ef7f9a107a4afb887c73120069 (1944297732228382825)

Answer 1

Hello Kamil96500

Some time has passed since you raised the issue, and I am sorry to say that the issue regarding this update reporting error is a known issue, and there are indeed instances where an error is reported after an update.

This issue has been resolved in KB5039212.

You can refer to the link below to install the relevant update:

June 11, 2024—KB5039212 (OS Builds 22621.3737 and 22631.3737) - Microsoft Support

Sincerely

Daphne-MSFT|Microsoft Community Support Specialist

Answer 2

Hello Kamil96500.

Welcome to the Microsoft community!

Thank you for your feedback, I noticed that you are experiencing explorer.exe crashes after the update. I understand the inconvenience this is causing you.

Please allow me to offer some thoughts on how to resolve the issue here:

1. Clean start.

You can refer to the following link to complete a clean boot to better exclude other software programs:

How to perform a clean boot in Windows - Microsoft Support

Disclaimer: Clean boot is a process of starting Windows with a minimal set of drivers and startup programs so that you can determine if background programs are interfering with your game or program and help you identify the cause of the problem. “The steps of Clean Boot may seem complicated at first glance, but to avoid any hassle, please follow them in order, step by step, and it will help you get back on track. 2.

2. Since you mentioned that your problem occurred after the update, you can try uninstalling the update to solve the problem:

Right-click on the Start Menu > Select Settings > Windows Update > Update History “> Uninstall Updates.

I hope you can provide further feedback and information so that we can better address this issue.

Sincerely

Daphne-MSFT|Microsoft Community Support Specialist