Computer Startup & Updates Causing Settings and Applications to be logged out and wiped.

Question

I updated my computer with the 2024-02 Cumulative Update for Windows 11 Version 22H2 for x64-based Systems & 2024-02 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 22H2 for x64 (KB5034467) on 2/14/2024. Since then, every time my computer restarts or another update comes along, my computer wipes all my logins and some Microsoft apps do not open. My computer goes back to Factory settings but does not delete my applications. All the applications are on my computer but some do not open and the others have logged me out.

Please someone explain why this is happening to (1) of our company computers but the other (12) do not have any issues with these updates.

Thank you,

Answer 1

Hi Christian Womack.

Thanks for your reply. I'm sorry that the scenario in the link I gave didn't help you.

We have determined that this may be some missing system files, please refer to the following steps and try to perform a system file check

1. Search for Command Prompt in the taskbar, right click on it, and select Run as administrator mode.
2. Enter the following commands one by one, please make sure to execute the next command after the previous one is completed. DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /RestoreHealth SFC /Scannow
3. After this, see if you can create a new local administrator account using the method in the link.

If it still doesn't work after this, please refer to the following steps to create a new local administrator account via command prompt.

1 Go to the Command Prompt page (Administrator)

2Then type in the following and press Enter

net user username password /add

Note, please change username and password to your desired username and password.

Then continue typing the following command to set the account you just created as an administrator account

net localgroup administrators username /add

After that, try to log in with the username and password of the account you just created.

I hope the above content can help you, if you have any other questions, or the above content does not help you, please continue to contact me, I will provide you with further assistance, thank you for your support and understanding.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist

Answer 2

Hello, We have tried to create a new local account. We are not able to get into the accounts page to add the new local account. See snapshot. This is all it shows.

I have tried also going to the control panel and adding a new user.

When I hit Add a new user in PC settings, it takes me to this page.

When I hit Add account, a new window opens and closes immediately where you cannot see anything on the page.

Is there another way to add a new local account that I am not finding?

Thanks,

Answer 3

Hi Christian.

Thank you for your response and interest in this issue. We apologize that we forgot to explain to you earlier the reason for asking you to create a new local account. We determined that there may have been some issues with the current account profile when this computer was updated, so we suggested earlier that you create a new local account with a brand new account profile to see if an error in the account profile was the cause. Could you please follow the previous link again and create a new local administrator account and then see if the problem still occurs and let me know the result.

I hope the above can help you, if you have any other questions please continue to contact me, thank you for your support and understanding.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist

Answer 4

We have a local account set up already and this is the account that is having these issues. Is there anything else that you think could fix this from happening again?

Answer 5

Hi Christian.

Thanks for reporting this issue in Microsoft Community.

If you are the administrator of that computer, then you can try to create a local administrator account on that computer by following the link below and see if the same thing happens in the local account.

Create a local user or administrator account in Windows - Microsoft Support

And if you are not an administrator, you can contact your company's IT administrator and ask him to refer and try the above scenario to see if the same problem occurs in the local account.

I hope the above information has helped you. If you have any other questions, please continue to contact me and thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist