Windows 11 Bugcheck please help

Question

Windows 11 Bugcheck please help

Anonymous

Hi, i need help it's the 1st time it's happened to me after a lot of research i don't know what to do unfortunately

Microsoft (R) Windows Debugger Version 10.0.27553.1004 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\Minidump\053124-9921-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: srv*
Executable search path is: 
Windows 10 Kernel Version 22621 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0xfffff807`66800000 PsLoadedModuleList = 0xfffff807`67413130
Debug session time: Fri May 31 23:59:03.437 2024 (UTC + 2:00)
System Uptime: 0 days 0:06:53.079
Loading Kernel Symbols
...............................................................
................................................................
................................................................
............
Loading User Symbols

Loading unloaded module list
.......
For analysis of this file, run !analyze -v
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
nvlddmkm+0x144cc2d:
fffff807`85a8cc2d 4d89a6b8000000  mov     qword ptr [r14+0B8h],r12 ds:002b:00000000`000000b8=????????????????
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (7e)
This is a very common BugCheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80785a8cc2d, The address that the exception occurred at
Arg3: fffffa811b06e0b8, Exception Record Address
Arg4: fffffa811b06d8d0, Context Record Address

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : AV.Dereference
    Value: NullClassPtr

    Key  : AV.Fault
    Value: Write

    Key  : Analysis.CPU.mSec
    Value: 2093

    Key  : Analysis.Elapsed.mSec
    Value: 2231

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 0

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 264

    Key  : Analysis.Init.Elapsed.mSec
    Value: 7983

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 93

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1000007e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1000007e

    Key  : Dump.Attributes.AsUlong
    Value: 1008

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: AV_nvlddmkm!unknown_function

    Key  : Failure.Hash
    Value: {7eea5677-f68d-2154-717e-887e07e55cd3}

BUGCHECK_CODE:  7e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff80785a8cc2d

BUGCHECK_P3: fffffa811b06e0b8

BUGCHECK_P4: fffffa811b06d8d0

FILE_IN_CAB:  053124-9921-01.dmp

DUMP_FILE_ATTRIBUTES: 0x1008
  Kernel Generated Triage Dump

EXCEPTION_RECORD:  fffffa811b06e0b8 -- (.exr 0xfffffa811b06e0b8)
ExceptionAddress: fffff80785a8cc2d (nvlddmkm+0x000000000144cc2d)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000001
   Parameter[1]: 00000000000000b8
Attempt to write to address 00000000000000b8

CONTEXT:  fffffa811b06d8d0 -- (.cxr 0xfffffa811b06d8d0)
rax=0000000000000000 rbx=0000000000000001 rcx=0000000000000000
rdx=0000000000000078 rsi=0000000000000000 rdi=ffffc9000640da60
rip=fffff80785a8cc2d rsp=fffffa811b06e2f0 rbp=fffffa811b06e3f0
 r8=ffffc900064021a0  r9=0000000000000018 r10=00000000ffffffff
r11=000000000000b870 r12=0000000004000000 r13=0000000000000000
r14=0000000000000000 r15=ffffb806a97b1000
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00050246
nvlddmkm+0x144cc2d:
fffff807`85a8cc2d 4d89a6b8000000  mov     qword ptr [r14+0B8h],r12 ds:002b:00000000`000000b8=????????????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

WRITE_ADDRESS: fffff8076751c4a8: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
unable to get nt!MmSpecialPagesInUse
 00000000000000b8 

ERROR_CODE: (NTSTATUS) 0xc0000005 - L'instruction   0x%p emploie l'adresse m moire 0x%p. L' tat de la m moire ne peut pas  tre %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000001

EXCEPTION_PARAMETER2:  00000000000000b8

EXCEPTION_STR:  0xc0000005

STACK_TEXT:  
fffffa81`1b06e2f0 ffffb806`a86dd500     : fffffa81`1b06e340 00000000`00000001 fffff807`00000001 00000000`c1d00002 : nvlddmkm+0x144cc2d
fffffa81`1b06e2f8 fffffa81`1b06e340     : 00000000`00000001 fffff807`00000001 00000000`c1d00002 00000000`ff010000 : 0xffffb806`a86dd500
fffffa81`1b06e300 00000000`00000001     : fffff807`00000001 00000000`c1d00002 00000000`ff010000 ffffb806`a86dd500 : 0xfffffa81`1b06e340
fffffa81`1b06e308 fffff807`00000001     : 00000000`c1d00002 00000000`ff010000 ffffb806`a86dd500 fffffa81`1b06e620 : 0x1
fffffa81`1b06e310 00000000`c1d00002     : 00000000`ff010000 ffffb806`a86dd500 fffffa81`1b06e620 fffffa81`1b06e5b0 : 0xfffff807`00000001
fffffa81`1b06e318 00000000`ff010000     : ffffb806`a86dd500 fffffa81`1b06e620 fffffa81`1b06e5b0 fffffa81`1b06e558 : 0xc1d00002
fffffa81`1b06e320 ffffb806`a86dd500     : fffffa81`1b06e620 fffffa81`1b06e5b0 fffffa81`1b06e558 fffffa81`1b06e360 : 0xff010000
fffffa81`1b06e328 fffffa81`1b06e620     : fffffa81`1b06e5b0 fffffa81`1b06e558 fffffa81`1b06e360 00000000`00000001 : 0xffffb806`a86dd500
fffffa81`1b06e330 fffffa81`1b06e5b0     : fffffa81`1b06e558 fffffa81`1b06e360 00000000`00000001 ffffc900`0a1dcd80 : 0xfffffa81`1b06e620
fffffa81`1b06e338 fffffa81`1b06e558     : fffffa81`1b06e360 00000000`00000001 ffffc900`0a1dcd80 00000000`00000001 : 0xfffffa81`1b06e5b0
fffffa81`1b06e340 fffffa81`1b06e360     : 00000000`00000001 ffffc900`0a1dcd80 00000000`00000001 00000000`00000000 : 0xfffffa81`1b06e558
fffffa81`1b06e348 00000000`00000001     : ffffc900`0a1dcd80 00000000`00000001 00000000`00000000 00000001`00000000 : 0xfffffa81`1b06e360
fffffa81`1b06e350 ffffc900`0a1dcd80     : 00000000`00000001 00000000`00000000 00000001`00000000 fffffa81`1b06e3c0 : 0x1
fffffa81`1b06e358 00000000`00000001     : 00000000`00000000 00000001`00000000 fffffa81`1b06e3c0 00000000`00000000 : 0xffffc900`0a1dcd80
fffffa81`1b06e360 00000000`00000000     : 00000001`00000000 fffffa81`1b06e3c0 00000000`00000000 00000000`00000001 : 0x1

SYMBOL_NAME:  nvlddmkm+144cc2d

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

STACK_COMMAND:  .cxr 0xfffffa811b06d8d0 ; kb

BUCKET_ID_FUNC_OFFSET:  144cc2d

FAILURE_BUCKET_ID:  AV_nvlddmkm!unknown_function

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {7eea5677-f68d-2154-717e-887e07e55cd3}

Followup:     MachineOwner

There is all dump file : https://www.mediafire.com/file/e6nqx8dajhjvsjt/Minidump.rar/file

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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6 answers

Answer 1

Hi,

Excuse me i've just seen your message here are the screens you asked for. I don't have the latest update for my graphics card because the most recent one, according to user feedback caused the same problem as me so I downgraded the version. But the downgrade doesn't change anything i still have the same error

Answer 2

The minidump still points to the graphics driver as the cause of the crash. Please provide some more details to help identify what is causing this problem. Are you using a laptop or a desktop? Which is the model of your computer/laptop or motherboard?

Also, attach a screenshot of the System Information Page:

1-Right-click on Start then click on Run

2-Type: msinfo32 and click on Ok

And a screenshot of the version of the graphics driver installed:

1-Right-click on Start then click on Device Manager

2-Click to expand the Display adapters

3-Right-click on the graphics driver and click on properties

4-Take a screenshot of the General

5- Go to the Driver tab and take a screenshot

You can see at this link how to include a screenshot in your post.

https://answers.microsoft.com/en-us/feedback/fo...

Answer 3

Anonymous

Good evening,

I'm coming back to you even after having done everything you said I still had the same mistake I don't know what to do :(

https://www.mediafire.com/file/x0tkhs6t7e1lqra/060224-9484-01.dmp/file there is the dump file

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Answer 4

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Answer 5

Hi, Youssef. I'm Robinson, and I’m happy to help you today.

The minidump indicates that the crash was caused by "nvlddmkm.sys" which is the Nvidia graphics driver. Uninstalling the graphics driver completely and then installing the latest version from the Nvidia driver should fix this problem.

Step 1: Uninstall the graphics driver using the Display Driver Uninstaller (DDU). You can see how to do it at this link.

https://www.wagnardsoft.com/content/Download-Di...

Step 2: Download and install the latest version of the graphics driver from the Nvidia website at this link.

https://www.nvidia.com/download/index.aspx

Note: These links are non-Microsoft websites. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

I hope this information helps. If you have any questions or the problem persists, please let me know and I'll be glad to assist you further.

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Windows 11 Bugcheck please help

6 answers