![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello Ivan,
Good day! Thank you for posting in Microsoft Community.
We understand you are having issues with completing a purchase using your current region. I'd love to help you further however just to set your expectation, here at Microsoft Community forums we only have limited tools, and we don't have the option to access your account information.
To fix the issue, we highly suggest contacting Xbox Live Supportdirectly for further assistance. They have more tools at their disposal to investigate and resolve such issues. You can reach them on this link:****Contact us | Xbox Support.
- Make sure to sign in to your Xbox account first. Then, click **"Contact Us"**and select a category.
- Click Nextand select**View Contact Options.**Select Skip.
- Then, select the option**"Let our virtual agent help you find a solution."**
- A chat pop-up will appear, and then type **"Talk to Agent"**in the chat window.
- Select your issue and click Next. You'll then see an option to**"Request a Callback"**or "Chat with Live agent".
Thank you for your understanding and cooperation. If you have any other questions or issues, please let me know. We are always happy to assist you.
Have a great day and happy gaming!
Sincerely,
Belen T.C.
Microsoft Community Moderator