System not responding when left idle

Question

Hello, am using Win 11 Laptop by Asus Rog. For the past few Weeks am facing issue with this lap, that when i left it for while it won't respond after. And after some time it shows the blue screen with error code 'drive power state failure' and sometimes with 'Unexpected Store Exception '. Is it any hardware issue ? My HDD already have some problem like it takes long time to read and sometimes it won't shows in the drive section.

Answer 1

Two of the minidumps indicate that the crash was caused by a problem with the hard drive, this could be a driver or a hardware issue.

You can use a tool called SeaTools to check the health of your hard drive and scan it for errors.

"SeaTools is a comprehensive, easy-to-use diagnostic tool that helps you quickly determine what is preventing you from accessing data on your desktop or notebook computer. It includes several tests that will examine the physical media on your Seagate, Maxtor or Samsung disk drive and any non-Seagate disk drive."

You can see more information and download it at these links.

https://www.seagate.com/content/dam/seagate/mig...

https://www.seagate.com/content/dam/seagate/mig...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

If SeaTools identifies any problem with your hard drive, it means that your hard drive is physically damaged and needs to be replaced.

Two of the minidumps indicate that the crash was caused by "dxgkrnl.sys" which is the DirectX driver. Usually, this problem is caused by a corrupted graphics driver, downloading and installing the latest version of the graphics driver from the manufacturer's website should fix this problem.

One of the minidumps indicates that the crash was caused by "UsbHub3.sys" which is the USB 3.0 driver. Downloading and installing the latest version of the Chipset driver should fix this problem.

If you cannot find the correct drivers for your computer, attach a screenshot of the system information and a screenshot of the graphics driver information and I'll be glad to help you find the correct drivers for your computer.

-System information:

1-Right-click on Start then click on Run

2-Type: msinfo32 and click on Ok

-Graphics driver information

1-Right-click on Start then click on Device Manager

2-Click to expand the Network adapters

3-Right-click on the Wifi driver and click on properties

4-Take a screenshot of the General

5- Go to the Driver tab and take a screenshot

You can see at this link how to include a screenshot in your post.

https://answers.microsoft.com/en-us/feedback/fo...

Answer 2

https://drive.google.com/file/d/1VfvkdWFI5uI7wQaEDpnoLPq6ILuAYcsa/view?usp=sharing
dump files

Answer 3

Hi, I'm Robinson, and I’m happy to help you today.

Please share the minidump files to help identify what is causing the crash.

1-Right-click on Start then click on Run

2-Type: C:\Windows\Minidump and click on OK

3-Compact the minidump files, save them to OneDrive or Google Drive and share them here